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자료유형
연구보고서
저자정보
안기정 (서울연구원) 정상미 (서울연구원)
저널정보
서울연구원 서울연구원 정책과제연구보고서 [서울연 2016-PR-10] 앱택시 활성화 따른 택시 운행행태의 변화와 관리방안
발행연도
2016.8
수록면
1 - 79 (79page)

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초록· 키워드

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Taxi mobile applications significantly affect the taxi call industry in Seoul. This innovation started EZ Taxi in 2012 and various other mobile platform companies have developed similar taxi apps. Taxi apps compared to conventional taxi call services. These 1) convenience, 2) no extra cost, and 3) eas access to taxi driver profiles. Taxi drivers also prefer taxi apps since they can find their passenger easily. Thus these advantages the popularity of taxi apps, changes taxi operational patterns.
To explore the pattern changes, we trace taxi trip information of company taxis privately-owned taxis.e utilize taxi trip-logs from the drivers’ smart-phone application. The results indicate that company taxis used the taxi app 3.7 trips per day the privately-owned taxi drivers used the taxi app 4.2 trips per day. This is meaningful increase given the conventional call services (1 call per day). Taxi apps contribute to improving the taxi. For drivers, an increase in travel distance and fares. The average distance of each trip longer than 2015, that drivers could increase their efficiency by picking up long distance passengers. he trip profile analysis showed that private-owned taxi drivers a flexible schedule, tend to select long distance trips more than company taxi drivers. In addition, time occupancy rate is calculated by dividing the total passenger time over total time, increase significantly from 2015 distance-based occupancy rate also increase meaningfully from 2015.
The improvement of taxi apps efficiency does not overall success in taxi services. A field survey was conducted to investigate the satisfaction drivers passengers. Drivers showed high contentment in “convenience of choosing passengers” whereas passengers showed their preferences in the convenient interfaces of apps. However, taxi drivers complained about “No shows” or “Cancelled calls without prior notification”. contrast, experienced unreasonable refusals of pickup from the apps. This inconvenience can be regarded as a negative aspect of taxi apps, since taxi drivers prefer long distance passengers and their passengers. survey that some taxi drivers the app arrival in order to receive other passengers’ trip requests; this could distort the taxi operational information used to the analysis.
Taxi apps contribute to reducing passengers’ wait time, increasing taxi drivers’ income, and improving system efficiencies. These positive aspects accompany some drawbacks, such as deliberate refusals of short-distance trip requests and frequent cancel requests without mutual agreement drivers and. Since taxi services are closely related to public conveniences and social benefits, Seoul metropolitan government carefully deal with these problems. In addition, the app taxi data should be released to the government. Seoul collects all taxi trip information for public safety and operations through the Seoul Taxis Information System (STIS). However, the apps do not provide trip information to the STIS thus the lack of information taxi operation could deter monitoring taxi service industry. To maintain taxi services, Seoul should manage the growing taxi app market by establishing a guideline that restricts the driver from discriminating passengers, punishes illegal behavior, and the government.

목차

[표지]
[요약]
[목차]

그림
[01 연구의 개요]
1_연구배경 및 목적
2_주요 연구내용
[02 앱택시 보급과 장·단점]
1_앱택시 보급현황
2_앱택시 이용에 따른 장·단점
[03 앱택시 운행행태 및 이용실태 조사]
1_앱택시 운행행태 비교
2_앱택시 이용실태 조사
[04 앱택시 보급이 가져온 변화]
1_앱택시 이용특성
2_서울택시의 운행현황(2014~2016)
3_사업자 수입에 미친 영향
4_앱택시의 운행행태
5_앱택시 대기시간이 실실차 시간에 미치는 영향
6_승객하차보다 먼저 종료되는 앱택시
[05 앱택시 이용 만족도]
1_앱택시에 대한 기사의 반응
2_앱택시에 대한 승객의 반응
3_기사 및 승객의 부당행위 경험
[06 앱택시 제도의 관리방안]
1_골라태우기 폐해 방지
2_부당행위의 근절
3_실차율 개념의 재정의
4_자료제공의 의무화
[참고문화]
[Abstract]
[Contents]

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