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The Effects of Personality 5 Factors on Job Stress and Turnover Intention for Flight Attendants
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항공사 승무원의 성격5요인이 직무스트레스와 이직의도에 미치는 영향

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Type
Academic journal
Author
Kim, Jin-Ah (오산대학교) Park, Hye-Sun (인천재능대학교) Ryu, Seong-Min (경기대학교)
Journal
The Korea Academic Society Of Tourism And Leisure Journal of Tourism and Leisure Research Vol.32 No.6(Wn.154)
Published
2020.6
Pages
297 - 314 (18page)
DOI
10.31336/JTLR.2020.6.32.6.297

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The Effects of Personality 5 Factors on Job Stress and Turnover Intention for Flight Attendants
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Research history (5)

2022

Effect of Job Insecurity on Turnover Intention of The Merged Company Flight Attendants after The Announcement of M&A
Kim JIN Ah 관광진흥연구 2022.12 Academic journal
Effects of Flight Attendants’ Negative Psychological Factors on Turnover Intention after Airline M&A Announcements
Jinah Kim ,  Won Jun Kwak 생산성논집 2022.10 Academic journal
Effects of flight attendants’ negative psychological factors after Airline M&A Announcements: Focusing on buffering effects of job security and expectancy
김진아 경영학과(일원) 2022.01 Thesis

2020

The Effects of Personality 5 Factors on Job Stress and Turnover Intention for Flight Attendants
Kim ,  Jin-Ah ,  Pa Journal of Tourism and Leisure Research 2020.06 Academic journal

2018

(A) study on the Relationship between Personality, Job Stress, and Turnover Intention of Flight Attendants
김진아 2018.01 Thesis
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Abstract· Keywords

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Flight attendants working in the cabin face high stress. This kind of high stress negatively affects flight attendants both physically and mentally. Research shows that dissatisfaction at work, inefficient organizational behavior, reduced achievements, increase of absences, and job changes are due to stress. This research investigated the effects of personality’s 5 factors on job stress and turnover intention for flight attendants. The main results of this research are summarized as follows. First, the higher the neuroticism factor among the personality factors of the flight attendant, the greater the job stress, and the higher the openness and agreeableness, the lesser the job stress. Secondly, the job stress of the flight attendant has a huge impact on the degree of turnover. Finally, extraversion and conscientiousness among the personality factors of flight attendant did not have any significant effect on job stress.
#성격5요인(Personality 5 Factors) #직무스트레스(Job Stress) #이직의도(Turnover Intention)

Contents

Abstract
Ⅰ. 서론
Ⅱ. 이론적 배경
Ⅲ. 연구방법
Ⅳ. 실증분석 및 가설 검증
Ⅴ. 결론과 제언
참고문헌

References (33)

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김민수 / 2013 / 항공사 객실승무원의 인구통계학적특성에 따른 직무스트레스요인, 직무스트레스, 직무만족 차이분석 / 관광레저연구 25(6):371~386 dbpia 김석영 / 2008 / 호텔종사원의 개인성격이 직무몰입과 경력몰입에 미치는 영향: 성격5요인을 바탕으로 / 관광연구 23(2):239~257 google schola 김영미 / 2009 / 항공사 승무원의 직업선택동기 성취정도가 전반적인 직무만족 및 이직의도에 미치는 영향 / 호텔경영학연구 18(4):177~199 dbpia 김유경 / 2005 / 항공사 객실승무원의 직무스트레스와 직무만족과의 관계 연구: 국내 K 항공사를 중심으로 / 한국호텔․리조트 산학학회지 4(1):215~227 google schola 김정은 / 2019 / 항공객실 승무원의 조직문화가 조직효율성 및 이직의도에 미치는 영향: 중국항공사 재직 중인 한국인 승무원을 대상으로 / 관광레저연구 31(6):409~429 dbpia

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