메뉴 건너뛰기
Library Notice
Institutional Access
If you certify, you can access the articles for free.
Check out your institutions.
ex)Hankuk University, Nuri Motors
Log in Register Help KOR
Subject
Humanities
General Humanities History Philosophy Religious Studies Linguistics and Literature Other Humanities
Social science
General Social Science Business Management Tourism Education Military Science Library and Information Science Law Sociology Journalism and Media Studies Psychological Science Political Science and Diplomacy Geography Public Administration Economics International Trade Anthropology Other Social Science
Natural science
General Natural Science Physics Biology Life Sciences Mathematics/Statistics Astronomy Earth Science Chemistry Other Natural Science
Engineering
General Engineering Architectural Engineering Mechanical Engineering Industrial Engineering Material/Energy Engineering Electrical and Electronic Engineering Marine and Ocean Engineering Chemical Engineering Computer Science Other Engineering
Medical science
General Medical Science Nursing Science Veterinary Pharmacy Traditional Korean Medicine Basic Medicine Clinical Medicine Other Medicine
Agriculture and Fishery
General Agriculture and Fishery Agriculture Fishery Science Food Science Forestry Animal Husbandry Marine Transportation Studies Other Agriculture and Fishery
Art and Kinesiology
General Arts Design Fine Arts Cosmetology Photography Music Fashion Kinesiology Performing Media Arts Other Arts and Kinesiology
Interdisciplinary Studies
Interdisciplinary Research Science and Technology Studies Brain and Cognitive Science Technology Policy Other Interdisciplinary Studies

KOR

Effect of Emotional dissonance of Hotel Banquet Employees on Job Satisfaction -The Moderating Effect of Social Support-
Recommendations
Search
Questions

호텔 연회 종사원의 감정부조화가 직무만족에 미치는 영향 : 사회적 지원의 조절효과를 중심으로

논문 기본 정보

Type
Academic journal
Author
Journal
The Academy of Korea Hospitality & Tourism Journal of Hospitality and Tourism Studies Vol.17 No.4 KCI Accredited Journals
Published
2015.7
Pages
145 - 161 (17page)

Usage

cover
📌
Topic
📖
Background
🔬
Method
🏆
Result
Effect of Emotional dissonance of Hotel Banquet Employees on Job Satisfaction -The Moderating Effect of Social Support-
Ask AI
Recommendations
Search
Questions

Abstract· Keywords

Report Errors
The study investigates the moderating roles of social support in the relationship between emotional dissonance and job satisfaction. Data were collected from 232 hotel banquet employees of 10 five star hotels in 2015. The statistical tools in this research were frequency analysis, reliability analysis, correlation analysis, exploratory factor analysis, and regression analysis. The results of this study, based on a positive analysis, could be summarized as follow, Frist, the higher emotional dissonance in the emotional labor, the lower job satisfaction. But the higher expression of natural emotion, it was showed highly in the job satisfaction. Secondly, moderating effects of social support were tested in relations between emotional dissonance and job satisfaction. As a result, social support had moderating effect on the relationship between deep acting and job satisfaction and no influence in relations between surface acting and job satisfaction. This suggests that the support of supervisors and co-workers would reduce the hotel banquet employees emotional dissonance in their process of service. I hope that this paper would contribute to increasing a competitive edge for human resource management of hotel banquet employees.
#사회적 지원 #social support #직무만족 #Emotional dissonance #Job satisfaction #감정부조화

Contents

No content found

References (0)

Add References
If the reference is being serviced by DBpia, please register through [Add Reference]

Recommendations

It is an article recommended by DBpia according to the article similarity. Check out the related articles!

Related Authors

Recently viewed articles

APCC 다중 모형 자료 기반 계절 내 월 기온 및 강수 변동 예측성
송찬영, 김응섭, 안중배Korean Meteorological Society2020.10
 The Specially Designed Pattern Based Compound Distortion Correction Method and Its Verification
Minjung Lee, Hyungtae Kim, Younghoon Lim 외 2명The Institute of Electronics and Information Engineers2017.06
 토지이용규제와 환경규제의 연계성 확보
채미옥Korea Research Institute For Human Settlements2003.06
 LSTM-Based Human Fall Detection using Thermal Array Sensor
Adinda Riztia Putri, Goodness Oluchi Anyanwu, Mareska Pratiwi Maharani 외 2명Korea Institute Of Communication Sciences2021.06

Comments(0)

0

Write first comments.

UCI(KEPA) : I410-ECN-0101-2018-326-002153415