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Consumer Dispute Resolution in Cross Border E-Commerce
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국경 간 전자상거래에서의 소비자계약과 분쟁해결

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Type
Academic journal
Author
Kim, Hyun-Soo (한남대학교)
Journal
Korean Consumer Agency journal of consumer policy studies Vol.46 No.2 KCI Accredited Journals
Published
2015.8
Pages
191 - 206 (16page)

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Topic
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Method
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Result
Consumer Dispute Resolution in Cross Border E-Commerce
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Abstract· Keywords

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In recent years, the expansion of cross border e-Commerce between domestic consumers and foreign companies has led to various consumer complaints. Thus, it is necessary to investigate legal issues of cross border e-Commere in practice and seek solutions to the problems from a consumer perspective. Considering there may be some difficulties to apply domestic laws to cross border legal problems in an effective way, it is also necessary to find out alternative dispute resolution methods in the field.
Firstly, in case of indirect cross border transaction by agents, the Korean government should take administrative measures such as correction orders on purchase agent services and delivery agent services to ensure various legal obligations on consumer protection which are imposed by the Act on the Consumer Protection in the Electronic Commerce Transactions etc. Secondly, in case of direct cross border transaction by consumers, the Korean government should implement active policies to provide information and promote international cooperation from a short-term perspective. From a long-term perspective, on the other hand, it should design an international Online Dispute Resolution platform based on the experience.
In practice, however, the difference of laws and rules in respective countries on consumer protection, including the right to revoke a consent to a sale, make it difficult to design and establish an effective Online Dispute Resolution platform model. Accordingly, consumer protection law enforcers should cooperate in various ways and make international online networks for consumer protection as a first step toward a cross border e-commerce dispute resolution.
#소비자법 #소비자계약 #국경 간 전자상거래 #온라인분쟁해결 #소비자보호 #consumer law #consumer contract #cross border e-commerce #online dispute resolution #consumer protection

Contents

요약
Ⅰ. 서론
Ⅱ. 국내 소비자의 국경 간 전자상거래 현황
III. 국경 간 전자상거래 유형에 따른 국내 법 적용 검토
Ⅳ. 소비자보호를 위한 법제 및 정책 개선방안
Ⅴ. 결어
참고문헌
Abstract

References (11)

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[학술지(정기간행물)] - 고형석 / 2014 / 해외구매계약에서의 소비자보호에 관한 연구 / 민사법의 이론과 실무 18 (1) : 105 ~ 148 dbpia [학술대회논문] - 권대우 / 2014 / 해외직접 구매계약에서의 당사자의 권리 의무 / 소비자법학회․한국소비자원 공동학술대회 발제문 google schola [학술대회논문] - 김도년 / 2014 / 해외 직접구매 소비자 분쟁해결방법으로서 ODR / 소비자법학회․한국소비자원 공동학술대회 자료집 : 20 ~ 46 google schola [단행본] - 법무부 / 2001 / 국제사법 해설 / 법무부 google schola [단행본] - 석광현 / 2013 / 국제사법 해설 / 박영사 google schola

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