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Enhancing the Client Satisfaction through Improving the Quality of Hospital Administration Services
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병원행정 서비스의 품질 향상을 통한 고객만족도 제고방안

논문 기본 정보

Type
Academic journal
Author
You-Ho Kim (충북대학교) Ju-Ho Lee (충북대학교) Sang-Il Ryu (대불대학교) Jae-Eun Lee (충북대학교)
Journal
The Korea Contents Society JOURNAL OF THE KOREA CONTENTS ASSOCIATION Vol.9 No.7 KCI Accredited Journals
Published
2009.7
Pages
233 - 240 (8page)

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Result
Enhancing the Client Satisfaction through Improving the Quality of Hospital Administration Services
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Abstract· Keywords

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The purpose of this study is to suggest plans to enhance client satisfaction through improving the quality of hospital administration services. For accomplishing the purpose, we conducted empirical research with classifying hospital administration services into administrative staff service, medical staff service, facility service, and institutional service. Based on the results of this study, suggestions were made as follows for improving the quality of hospital administration services. First, in administrative staff service, detailed explanations should be provided about the items of medical bills, and patients’ waiting time should be reduced through fast processing and smooth cooperation among departments. Second, in medical staff service, the process of medical service should be simplified for the accurate observance of appointment schedules, and the time to start outpatient service and the time to complete the discharge process should be earlier than now. Third, in facility service, convenient facilities and resting places should be prepared, parking facilities should be expanded, and menus should be improved for clients. Fourth, in institutional service, detailed medical service costs contents should be disclosed and plans should be made for the efficiency of services.
#병원행정 #품질향상 #고객만족도 #Hospital Services #Customer Satisfaction #Quality of Hospital Services

Contents

요약
Abstract
Ⅰ. 서론
Ⅱ. 병원행정 서비스 품질 향상 및 고객만족에 관한 이론적 논의
Ⅲ. 연구방법
Ⅳ. 분석 결과
Ⅴ. 결론
참고문헌
저자소개

References (12)

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1. [학위논문] - 강태경 / 1994 / 병원조직내 구성원간의 갈등에 관한 경험적 연구 / 석사 / 청주대학교 google schola 2. [학위논문] - 문종필 / 2003 / 병원 서비스에 대한 환자 만족도 연구 / 석사 / 한림대학교 google schola 3. [단행본] - 이종익 / 1983 / 병원행정론 / 법문사 google schola 4. [단행본] - Simon / 1957 / Administrative Behavior / Macmillan google schola 5. [단행본] - White / 1955 / Introduction to the Study of Public Administration / Macmillan google schola

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UCI(KEPA) : I410-ECN-0101-2009-004-018553756