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논문 기본 정보

자료유형
학술저널
저자정보
저널정보
한국호텔관광학회 호텔관광연구 호텔관광연구 제12권 제3호 (통권 제38권)
발행연도
2010.9
수록면
1 - 12 (12page)

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초록· 키워드

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This study was to measure the standard working times of PCO through self-reported work sampling of activities of PCO services. Work sampling is a tool to measure indirectly the amount of time spent by employees on work activities during a specified period. Data may be collected by trained observers or may be self-reported; self-reporting facilitates a large number of short-interval observations and allows for reporting of cognitive activities. 10 activities of 16 staffs in 6 PCO companies were studied for one month at random intervals. Staffs were classified along three categories; who has more than one year career experience, more than three-year career experience, and more than five-year career experience. The results of our work sampling study shows that the standard working times and numbers of 5-year career staffs required for one month is 297.39 hours and 1.56 staffs. In case of 3-year career staffs, 297.39 hours and 1.86 staffs are required and 1-year staffs, 296.08 hours and 1.85 staffs are required. And the most common activity for 5-year career staffs was planning(44%), for 3-year career staffs, transportation and meeting arrangement(36%~37%), and for 1-year staffs, registration management(67%).

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UCI(KEPA) : I410-ECN-0101-2018-326-002156481