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Determinants and Performance of Port Logistics Service Quality
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항만물류서비스품질의 결정요인과 성과분석

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Type
Academic journal
Author
Jung-Hee Park (중앙대학교) Su-Han Woo (중앙대학교)
Journal
The Korea Port Economic Association Journal of Korea Port Economic Association Vol.31 No.3 KCI Accredited Journals
Published
2015.9
Pages
15 - 39 (25page)

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Determinants and Performance of Port Logistics Service Quality
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Research history (2)

2015

Determinants and Performance of Port Logistics Service Quality
Jung-Hee Pa ,  k ,  Su-Han Woo Journal of Korea Port Economic Association 2015.09 Academic journal
Analysis on the determinants and performance of port logistics service quality : focused on the hierarchical component models adopting resource-based view
박정희 무역물류학과 2015.01 Thesis
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Abstract· Keywords

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This paper investigates the determinants of port service quality from a resources-based approach. The research model is derived from the relevant literature in port management, service quality, and resource-based theory. It is hypothesized that tangible and intangible resources contribute to port service quality, which in turn leads to the enhancement of reputation and loyalty to ports. To test this, a questionnaire survey is undertaken on three major ports in Korea: Busan, Incheon, and Gwangyang; the collected data are then analyzed using partial least squares. It is suggested that both tangible resources and intangible resources have a positive influence on general service quality and that general service quality has a positive influence on customer satisfaction, thus improving port reputation and loyalty. The contribution to the literature is that resource-based theory is applied to a port service quality model and the model is verified. In addition, an augmented model is adopted to examine the effect of individual resources on service quality. It is also possible for port managers to use the constructs to monitor their resources and develop more specific strategies to gain reputation and loyalty from customers.
#Port Logistics Service Quality #RBV #Partial Least Squares #항만물류서비스품질 #자원기반관점 #Smart-PLS 2.0

Contents

Abstract
Ⅰ. 서론
Ⅱ. 이론적 고찰
Ⅲ. 연구의 설계
Ⅳ. 실증분석 결과
Ⅴ. 결론
참고문헌
국문요약

References (113)

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[학술지(정기간행물)] - 강덕출 / 2012 / 부산항 신항의 항만서비스품질·만족·신뢰 및 충성도 간의 구조적 관계: 전환장벽의 조절효과를 중심으로 / 한국항만경제학회지 28 (1) : 203 ~ 227 dbpia [학술지(정기간행물)] - 김병일 / 2006 / 항만물류 서비스품질 차원이 고객만족도에 미치는 영향 / 한국항만경제학회지 22 (1) : 125 ~ 149 dbpia [학술지(정기간행물)] - 김병일 / 2007 / 환황해권 항만의 서비스 품질 각 차원이 고객만족에 미치는 상대적 영향에 관한 연구 / 한국항만경제학회지 23 (4) : 1 ~ 22 dbpia [학술지(정기간행물)] - 김성엽 / 2008 / 항만물류 서비스품질, 항만평판과 선사의 항만 고객충성도의 구조적 관계 / 무역학회지 33 (3) : 1 ~ 30 dbpia [학술지(정기간행물)] - 김정수 / 2000 / 부산항의 항만경쟁력 비교분석 / 한국항만경제학회지 16 : 251 ~ 280 dbpia

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