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Subject

A Use of Service Blueprint to Improve a Service Process
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서비스 프로세스 개선을 위한 서비스 청사진 활용 연구

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Type
Academic journal
Author
Kim, Youn Sung (인하대학교)
Journal
The Korea Service Management Society Journal of Korea Service Management Society Vol.4 No.3 KCI Accredited Journals
Published
2003.12
Pages
3 - 16 (14page)

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Topic
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Method
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Result
A Use of Service Blueprint to Improve a Service Process
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