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A Use of Service Blueprint to Improve a Service Process
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서비스 프로세스 개선을 위한 서비스 청사진 활용 연구

논문 기본 정보

Type
Academic journal
Author
Kim, Youn Sung (인하대학교)
Journal
The Korea Service Management Society Journal of Korea Service Management Society Vol.4 No.3 KCI Accredited Journals
Published
2003.12
Pages
3 - 16 (14page)

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A Use of Service Blueprint to Improve a Service Process
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#Service delivery system #Service blueprint #Service process

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