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A Case Study of Service Innovation of Dongbu CNI based on IT Service management Strategy
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IT서비스관리 전략에 기반한 동부CNI의 서비스 혁신 사례연구

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Type
Academic journal
Author
Journal
The Korea Service Management Society Journal of Korea Service Management Society Vol.13 No.4 KCI Accredited Journals
Published
2012.11
Pages
1 - 29 (29page)

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A Case Study of Service Innovation of Dongbu CNI based on IT Service management Strategy
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As Service industry is growing rapidly, the proportion of services in the world economy as a whole is growing and the dependence on service of various industries in the area outside of the service industry are increasing. IT industry is no exception. As increasingly faster to speed up the development of the IT, customers who served IT service want to be satisfied with the various needs of service aspects as well as the technical requirements of the existing IT service. On the basis of recognition that the customer satisfaction and the success of IT service are influenced by the management of IT service quality, This study provide direction that domestic firms is desirable to accept IT service and achieved new value performance that is IT service value creation ultimately through innovation strategy of IT services quality management.
#Service Innovation #IT Service quality #ITSM #IT Service Strategy

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References (25)

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1. [보고서] - 황경태 / 2006 / 국내 IT서비스관리 성숙수준 조사 연구 google schola 2. [보고서] - KRG / 2009 / 국내기업 IT투자동향 및 솔루 션 트랜드 보고서 , Vol 1 google schola 3. [단행본] - OGC / 2008 / ITIL V3 기반의 IT서비스 관리, 초판 / itSMF Korea Ltd google schola 4. [학술지(정기간행물)] - 성백춘 / 2006 / ERP시스템의 품질요인이 조직성과에 미치는 영향에 관한 실증 연구 / 국제회계연구 15 (16) : 157 ~ 180 dbpia 5. [학술지(정기간행물)] - 이남희 / 2012 / 서비스 혁신에 관한 문헌 연구: 성공요인, 프로세스 및 성과를 중심으로 / 지식경영연구 13 (1) : 41 ~ 52 dbpia

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