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The Effect of Organizational Citizenship Behavior on Turnover Intentions: The Mediating Effect of Role Stress and Moderated Mediating Effect of Performance Management
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조직시민행동이 이직 의도에 미치는 영향: 역할 스트레스의 매개효과와 성과관리의 조절된 매개효과

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Type
Academic journal
Author
PARK HYEYEON (한양대학교) Sojung Hong (한양대학교) Sangho Lee (한양대) Yunsoo Lee (한양대학교)
Journal
한국기업교육학회 기업교육과 인재연구 기업교육과인재연구 제25권 제1호 KCI Accredited Journals
Published
2023.3
Pages
63 - 85 (23page)

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The Effect of Organizational Citizenship Behavior on Turnover Intentions: The Mediating Effect of Role Stress and Moderated Mediating Effect of Performance Management
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The purpose of this study is to analyze the mediating effect of role stress and the moderated mediating effect of performance management to examine the relationship between organizational citizenship behavior and turnover intentions of central government officials. We utilized data from the 2020 Public Service Life Survey and 2,177 responses of officials were analyzed. We found that performance management moderated the relationship between organizational citizenship behavior and role stress. When the performance management was high, the higher organizational citizenship behavior, the lower role stress. When the performance management was low, however, the higher organizational citizenship behavior, the higher role stress. In addition, performance management moderated the relationship between organizational citizenship behavior and turnover intentions. Especially, when the performance management was high, the higher organizational citizenship behavior, the lower turnover intentions. Also, role stress partially mediated the relationship between organizational citizenship behavior and turnover intentions. Finally, moderated mediating effects of role stress and performance management were statistically significant. Based on the findings, we provided theoretical and practical implications and discussed suggestions for future studies.
#주제어: 조직시민행동 #이직 의도 #역할 스트레스 #성과관리 #조절된 매개효과 #Key words : Organizational citizenship behavior #Turnover intentions #Role stress #Performance management #Moderated mediating effect

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