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A Study on the Effect of FTA Consulting Program on Satisfaction and Performance of Corporates : Focused on SMEs in Chungnam Province
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FTA 컨설팅지원사업이 활용 만족도와 기업성과에 미치는 영향에 관한 연구 : 중소기업의 충남 중소기업을 중심으로

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Type
Academic journal
Author
Su-Min Oh (중앙대학교) Hee-Chan Ryu (중앙대학교) Choong-Bae Lee (중앙대학교)
Journal
Korea Research Society For Customs The Journal of Korea Research Society for Customs Vol.22 No.2 KCI Accredited Journals
Published
2021.5
Pages
151 - 170 (20page)

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A Study on the Effect of FTA Consulting Program on Satisfaction and Performance of Corporates : Focused on SMEs in Chungnam Province
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Abstract· Keywords

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As of November 2020, 16 agreements and free trade agreements(FTAs) with 56 countries have been in effect. Under the policy of market opening and FTA proliferation, the government is actively supporting small and medium-sized companies so that they do not fall behind in exports through the use of FTA. Nevertheless, it still shows lower utilization in their exports through FTA by small and medium-sized companies compared to large companies.
Thus, this study aims to suggest some solutions to increase the utilization of FTA through an empirical study on the satisfaction and performance of FTA supporting program. This study used multiple regression analysis with questionnaire survey.
The results of the study are as following. First, it showed that those four factors of consultants, consulting, lecture education, and operation of support projects had all significant effects on the satisfaction of consulting program. Second, it illustrated that satisfaction had a significant effect on quantitative performance, while not on qualitative performance. In other words, when the satisfaction of the companies that participated in the consulting support program increases, it was found out to have a positive effect on the increase in their customers, their export amount, and their utilization of FTA.

Contents

초록
Ⅰ. 서론
Ⅱ. 이론적 배경 및 선행연구
Ⅲ. 연구모형 및 가설설정
Ⅳ. 가설 검증결과
Ⅴ. 결론 및 시사점
참고문헌
ABSTRACT

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