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학술대회자료
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이상훈 (School of Business, Yonsei University) 김일경 (School of Business, Yonsei University) 이호근 (School of Business, Yonsei University) 박현지 (Dept. of Tourism Management, Tongmyong University)
저널정보
한국경영정보학회 국제컨퍼런스 자료집 한국경영정보학회 2007년도 International Conference
발행연도
2007.1
수록면
885 - 890 (6page)

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This study is to investigate factors that affect usage change in mobile data service (MDS). In the first, an exploratory study based on 378 survey responses was conducted to learn about important decision factors of MDS usage. It revealed discrepancy between the influencing forces of usage increase and those of usage decrease. Based on the findings from the exploratory study and the two-factor theory, we postulated information quality as the motivator and system quality as the de-motivator (or hygiene) of MDS. Then, a confirmative study was undertaken on their respective role in encouraging and discouraging the usage of mobile data service. A research model was proposed and subsequent hypotheses were empirically tested with partial least square (PLS) based on 478 responses from the users of mobile data service. It was learned that information quality (as a motivator) was positively associated with usage increase in mobile data service, but system quality (as a de-motivator) was not. Also, system quality was negatively associated with usage decrease, but information quality was not. Lastly, their association strength was partially moderated by the type of motivation for using MDS.

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