지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
초록· 키워드
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Purpose - The core objective of the research is to explore the quality of services provided by the Nigerian health care sector that lead to know the satisfaction levels of the consumers. Research design, data, and methodology - After a meticulous literature review, the researchers administered a two part questionnaire to know the service gaps and satisfaction levels of the customers. The research carried out with a sample of 400 respondents but received only 150 responses from the residents around Adamawa state. The collected data was edited, coded, and analyzed with the SPSS latest version with the descriptive and inferential statistical tools. Results - Majority of the respondents expressed their discontentment over the responsiveness of the service providers when compared to tangibility and reliability quality variables. There is no relationship between the quality variable tangibility and overall satisfaction. Related to the overall satisfaction, 42 percent of respondents have neutral perspective indicated that they are either satisfied or dissatisfied as against the 43.3 percent of dissatisfied customers. Conclusions - This research proffers invaluable information to the entire Nigerian health-care sector to review their existing delivery of services to improve patient satisfaction. This research is first of its kind concentrated to know the quality of health-care services and customers overall satisfaction in Nigeria.
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참고문헌 (23)
참고문헌 신청
Mohsen Asadi-Lari / 2004 / Patients’ needs, satisfaction, and health related quality of life: Towards a comprehensive model / Health and Quality of Life Outcomes 2(1):32
Babakus, E. / 1992 / Adapting the SERVQUAL scale to hospital services : An Empirical Investigation / Health Service Research 26(6):767~786
Chingang, U. D. / Using servqual model to assess service quality and customer satisfaction: An empirical study of groceries in Umea
Choi, K. -S. / 2005 / The service quality dimensions and patient satisfaction relationships in South Korea : Comparisons across gender, age and type of service / Journal of Services Marketing 19:140~149
Ejim, A. / 2014 / Building a solid healthcare system in Nigeria / The News 24:51
Babakus, E. / 1992 / Adapting the SERVQUAL scale to hospital services : An Empirical Investigation / Health Service Research 26(6):767~786
Chingang, U. D. / Using servqual model to assess service quality and customer satisfaction: An empirical study of groceries in Umea
Choi, K. -S. / 2005 / The service quality dimensions and patient satisfaction relationships in South Korea : Comparisons across gender, age and type of service / Journal of Services Marketing 19:140~149
Ejim, A. / 2014 / Building a solid healthcare system in Nigeria / The News 24:51
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