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Linking Knowledge Management Activities to Innovation Capability : Focused on IT Service Industry
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지식 경영 활동의 혁신 역량으로의 연계 : IT 서비스 산업 중심으로

논문 기본 정보

Type
Academic journal
Author
Journal
한국지식경영학회 지식경영연구 지식경영연구 제11권 제1호 KCI Accredited Journals
Published
2010.1
Pages
97 - 113 (17page)

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Linking Knowledge Management Activities to Innovation Capability : Focused on IT Service Industry
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Abstract· Keywords

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Given the large investment and prevalence of knowledge management (KM) in organizations, it has become important to analyze the effects of KM activities on organizational performances. A theoretical framework is proposed to investigate the impact of KM activities on innovation capabilities in the IT service industry. This study considers KM activities as the major determinant that enhances absorptive capacity. KM activities enhance employees’ability to obtain external knowledge, resulting in increasing intellectual capital. Thus, this study proposes that absorptive capacity plays a mediating role between KM activities and innovation capability. Additionally, this study investigates the key antecedents of KM activities that promote employees’ knowledge sharing. Based on prior studies on KM, this study posits KM team activities and top manager support as KM activities. The proposed research model was tested by using survey data collected from 556 employees in the IT service industry. PLS (partial least squares) was employed for the analysis of the data. The findings of this study showed that KM activities and absorptive capabilities play a significant role in enhancing service innovation and process innovation in the IT service industry. The results also shed light on the mediating role of absorptive capacity between KM activities and innovation capability. Moreover, both KM team activities and top manager support serve as the salient antecedents of promoting employees’ knowledge sharing.
#Knowledge Management #Absorptive Capacity #Innovation Capability #KM Team Activity #Top Manager Support

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References (26)

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Arora, R. / 2002 / Implementing Knowledge Management-A Balanced Scorecard Approach- / Journal of Knowledge Management 6 (2) : 240 ~ 249 google schola Becerra-Fernandez, I. / 2001 / Organizational Knowledge Management : A Contingency Perspective / Journal of Management Information Systems 18 (1) : 23 ~ 55 google schola Betz, F. / 1993 / Managing Technology: Competing through New Ventures, Innovation, and Corporate Research / McGraw Hill google schola Bierly, P. / 1996 / Generic Knowledge Strategies in the U.S. Pharmaceutical Industries / Strategic Management Journal 17 (10) : 123 ~ 136 google schola Calantone, R. J. / 2002 / Learning Orientation, Firm Innovation Capability, and Firm Performance / Industrial Marketing Management 31 (6) : 515 ~ 524 google schola

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