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A study of the factors affecting the satisfaction of KMS
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지식관리 시스템의 만족도에 영향을 미치는 요인에 관한 연구

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Type
Academic journal
Author
Journal
Korea Internet Electrornic Commerce Association The Journal of Internet Electronic Commerce Resarch Vol.9 No.4 KCI Accredited Journals
Published
2009.12
Pages
21 - 46 (26page)

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A study of the factors affecting the satisfaction of KMS
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Abstract· Keywords

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Knowledge Management and Knowledge Management System(KMS) are not new phenomena. The knowledge-based theory of the firm suggests that knowledge is the organizational asset that enables sustainable competitive advantage in hyper competitive environments. KMS is also recognized as an important weapon for sustaining competitive advantage and many companies are beginning to development KMS. The purpose of this study is to identify the variables affecting the satisfaction of KMS. We proposed research model and seven propositions regarding the factors affecting the satisfaction of KMS. Specifically the goals of this research are; (1) to examine relationships between satisfaction, and (2) to examine relationships variables and satisfaction differ by organizational maturity level. The research model presented in this study suggest that the satisfaction of KMS depends on (1) system’s, (2) cultural and (3) managerial factors. Surveys collected from 119 firms were analyzed to test the model. The analysis results revealed that knowledge management(KM) process support, incentive systems, top management support are influential variables on the satisfaction of KMS, and verify differences in satisfaction of organizations grouped by organizational maturity level. The implication of the findings and future research directions were discussed.
#Knowledge Management #Knowledge Management Systems #Organizational Maturity

Contents

Abstract
Ⅰ. 서론
Ⅱ. 이론적 배경
Ⅲ. 연구모형 및 가설 수립
Ⅳ. 실증분석 결과
Ⅴ. 결론
참고문헌

References (59)

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1. [학술지(정기간행물)] - 김민철 / 2007 / 공공기관의 지식관리시스템 성공요인에 관한 실증적 연구: J 광역자치단체 사례를 중심으로 / 한국정책과학학회보 11 (2) : 1 ~ 28 dbpia 2. [학술지(정기간행물)] - 김병곤 / 1999 / 한국기업의 EDI 구현 결정요인 / 경영정보학연구 9 (1) : 165 ~ 191 dbpia 3. [학술지(정기간행물)] - 김상수 / 2000 / 지식경영의 성공요인에 관한 실증적 연구 / 경영학연구 29 (4) : 585 ~ 616 dbpia 4. [학술지(정기간행물)] - 김주희 / 2003 / 지식관리시스템 성과에 영향을 미치는 요인에 관한 탐색적 사례 연구 / 경영과학 20 (1) : 1 ~ 23 google schola 5. [학술지(정기간행물)] - 김효근 / 2002 / 기업 내 Knowledge Management Systems(KMS)를 통한 지식이전 성공에 미치는 영향요인에 관한 연구 -구성주의 관점에서 수혜자의 채택동기를 매개로- / 경영학연구 31 (4) : 7 ~ 1037 dbpia

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