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An Analysis of the Effect of ISO Quality Management System on Customer and Financial Performance of Start-ups
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창업기업의 ISO품질경영시스템이 고객성과와 재무성과에 미치는 영향에 관한 연구

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Type
Academic journal
Author
Park, Hee-Sang (대전대학교) Park, Sung-Whan (한밭대학교)
Journal
Korean Association Of Business Education Korean Business Education Review Vol.34 No.2(Wn.114) KCI Accredited Journals
Published
2019.4
Pages
1 - 19 (19page)

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An Analysis of the Effect of ISO Quality Management System on Customer and Financial Performance of Start-ups
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Research history (2)

2019

An Analysis of the Effect of ISO Quality Management System on Customer and Financial Performance of Start-ups
Pa ,  k ,  Hee-Sang Korean Business Education Review 2019.04 Academic journal

2017

박희상 창업학과 2017.01 Thesis
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Abstract· Keywords

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[Purpose] This study aims to analyze the effect of quality management system on customer performance and financial performance of Start－ups.
[Methodology] In this study, data were collected by survey from companies, which adopted a quality management system within 7 years after started their business. Three main hypotheses and eight sub hypotheses are empirically tested. The data were analyzed by exploratory factor analysis (EFA) and the validity of the data was confirmed by confirmatory factor analysis (CFA).
[Findings] The main results of this study are as follows. First, management responsibility, resource management, and product realization have a significant effect on the customer performance of Start－ups. Second, resource management and product realization have significant influence on financial performance.
[Implications] This study has an implication that in order for start－ups to be a sustainable growth company, the quality of their products or services must be emphasized. Without quality, flexible production, and marketing strategies, start－ups would not make their customers to be satisfied in the short term, and they could not have a good financial performance in the long run.
#창업기업 #ISO품질경영시스템 #고객 성과 #재무 성과 #Start-Up #ISO quality management system #customer performance #financial performance

Contents

요약
Ⅰ. 서론
Ⅱ. 이론적 고찰 및 선행연구
Ⅲ. 실증분석의 방법
Ⅳ. 실증분석
Ⅴ. 결론 및 향후 연구과제
참고문헌
Abstract

References (24)

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강성 / 2002 / ISO 9000 인증유형이 기업의 성과에 미치는 영향 / 경영학연구 31(1):10~238 dbpia 권봉기 / 2006 / ISO 9001:2000 품질경영시스템 인증 도입효과 분석 / 품질경영학회지 34(2):1~11 google schola 김규식 / 2013 / ISO/TS 16949 품질경영시스템 인증 유지기간이 중소기업 경영성과에 미치는 영향 google schola 김동진 / 2005 / 프로세스 접근방법이 경영성과에 미치는 영향에 관한 연구 : ISO 9001:2000 인증기업을 중심으로 google schola 김순기 / 2006 / 성과측정제도의 현황 및 개선방향 / 서강경영논총 17(1):1~18 google schola

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UCI(KEPA) : I410-ECN-0101-2019-032-000802598