지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 발행연도
- 2017.9
- 수록면
- 34 - 42 (9page)
이용수
초록· 키워드
오류제보하기
Background: This study aimed to identify the emotional labor and workplace violence status among toll collectors by assessing and comparing the same with that in workers in other service occupation. It also aimed to analyze the relationship between emotional labor and workplace violence.
Methods: This study examined emotional labor and workplace violence status in 264 female toll collectors from August 20 to September 4, 2015. The emotional labor was assessed using the Korean Emotional Labor Scale (K-ELS), and a questionnaire was used to examine the presence or absence, and type and frequency of workplace violence experienced by the subjects. A linear regression analysis was also performed to analyze the relationship between workplace violence and emotional labor.
Results: The scores on “emotional demanding and regulation (p < 0.001),” “overload and conflict in customer service (p = 0.005),” “emotional disharmony and hurt (p < 0.001),” and “organizational surveillance and monitoring (p < 0.001)” among the sub-categories of emotional labor were significantly high and indicated “at-risk” levels of emotional labor in those who experienced workplace violence, whereas they were “normal” of emotional labor in those who did not. Even after being adjusted in the linear regression analysis, the emotional labor scores for the above 4 sub-categories were still significantly high in those who experienced workplace violence. On comparing the present scores with 13 other service occupations, it was found that toll collectors had the highest level in “emotional disharmony and hurt,” “organizational surveillance and monitoring,” and “organizational supportive and protective system”.
Conclusions: This study found that the toll collectors engaged in a high level of emotional labor. Additionally, there was a significant relationship between emotional labor and the experience of workplace violence among the toll collectors.
Methods: This study examined emotional labor and workplace violence status in 264 female toll collectors from August 20 to September 4, 2015. The emotional labor was assessed using the Korean Emotional Labor Scale (K-ELS), and a questionnaire was used to examine the presence or absence, and type and frequency of workplace violence experienced by the subjects. A linear regression analysis was also performed to analyze the relationship between workplace violence and emotional labor.
Results: The scores on “emotional demanding and regulation (p < 0.001),” “overload and conflict in customer service (p = 0.005),” “emotional disharmony and hurt (p < 0.001),” and “organizational surveillance and monitoring (p < 0.001)” among the sub-categories of emotional labor were significantly high and indicated “at-risk” levels of emotional labor in those who experienced workplace violence, whereas they were “normal” of emotional labor in those who did not. Even after being adjusted in the linear regression analysis, the emotional labor scores for the above 4 sub-categories were still significantly high in those who experienced workplace violence. On comparing the present scores with 13 other service occupations, it was found that toll collectors had the highest level in “emotional disharmony and hurt,” “organizational surveillance and monitoring,” and “organizational supportive and protective system”.
Conclusions: This study found that the toll collectors engaged in a high level of emotional labor. Additionally, there was a significant relationship between emotional labor and the experience of workplace violence among the toll collectors.
목차
Abstract
Background
Methods
Results
Discussion
Conclusions
References
참고문헌 (33)
참고문헌 신청
Service industry of Korea. Statistics Research Institute. 2008.
Korean Statistical Information Service : Nationwide occupation workers. [http://kosis.kr/statisticsList/statisticsList_01List.jsp?vwcd=MT_ ZTITLE&parmTabId=M_01_01#SubCont].
Kim IA, et al. A study on the health condition and management of emotional labors, Korean occupational safety & health agency. 2014.
Hochschild AR. The managed heart : commercialization of human feeling. Berkeley CA: University of California Press; 1983.
Morris JA, Feldman DC. The dimensions, antecedents, and consequences of emotional labor. Acad Manag Rev. 1996;21:986?1010.
함께 읽어보면 좋을 논문
논문 유사도에 따라 DBpia 가 추천하는 논문입니다. 함께 보면 좋을 연관 논문을 확인해보세요!
-
여성 근로자의 감정노동 및 작업장 폭력 피해 경험이 건강결과에 미치는 영향: 2014년 한국근로환경조사를 이용하여
한국직업건강간호학회지
2017 .08
-
Emotional labor, workplace violence, and depressive symptoms in female Bank employees : a questionnaire survey using the K-ELS and K-WVS
대한직업환경의학회지
2018 .03
-
Emotional Changes and Protective Factors of Emotional Workers in the Public and Private Sector
PSYCHIATRY INVESTIGATION
2020 .01
-
고속도로 톨게이트 부스 내 공기 중 PM<sub>10</sub>의 노출평가
한국산업보건학회지
2018 .01
-
치과위생사의 감정노동이 직무스트레스와 불안, 수면에 미치는 영향
한국치위생학회지
2017 .06
-
감정노동과 정신건강
신경정신의학
2020 .01
-
보건소 공무원들의 감정노동과 조직지원인식이 직무태도에 미치는 영향
보건의료산업학회지
2019 .01
-
요양보호사의 폭력 경험, 감정노동이 우울에 미치는 영향
한국직업건강간호학회지
2023 .05
-
Effect of Emotional Labor on Somatization among Dental Hygienists in an Area
치위생과학회지
2019 .01
-
간호사의 감정노동 개념분석
한국농촌간호학회지
2015 .01
-
Relationship between workplace violence and work-related depression/anxiety, separating the types of perpetrators: a cross-sectional study using data from the fourth and fifth Korean Working Conditions Surveys(KWCS)
대한직업환경의학회지
2022 .07
-
직장 내 폭력 경험이 근로자 우울에 미치는 영향: 성별 차이를 중심으로
보건교육건강증진학회지
2024 .09
-
간호사의 감정노동이 소진에 미치는 영향 : 사회지능과 감성지능의 조절 효과 중심으로
간호행정학회지
2016 .01
-
병원간호사의 폭력경험, 감정노동, 직무 스트레스가 우울에 미치는 영향
한국직업건강간호학회지
2015 .01
-
종합병원 간호사의 감정노동과 간호업무성과의 관계에서 사회적 지지의 조절효과
간호행정학회지
2019 .03
-
간호?간병통합서비스 병동 간호사의 감정노동 파악 및 개선방안: 초점집단인터뷰 적용
동서간호학연구지
2021 .11
-
일부 치과위생사의 감정노동과 직무소진과의 관련성: 직무스트레스의 매개효과를 중심으로
한국치위생학회지
2016 .01
-
Effects of work-related factors on selfreported smoking among female workers in call centers : a cross-sectional study
대한직업환경의학회지
2019 .03
-
Emotional Labor and Burnout: A Review of the Literature
Yonsei Medical Journal
2018 .01
-
Emotional labor and job types of male firefighters in Daegu Metropolitan City
대한직업환경의학회지
2019 .09
이 논문의 저자 정보
최근 본 자료
댓글(0)
0
UCI(KEPA) : I410-ECN-0101-2018-517-001343601