The Effects of Organizational Communication upon Employees' Job Satisfaction and Turnover Intent in the Deluxe Hotel

Hyo Sun Jung; Hyo Sil Yoon; Hye Hyun Yoon

doi:10.17495/easdl.2017.2.27.1.88

The Effects of Organizational Communication upon Employees' Job Satisfaction and Turnover Intent in the Deluxe Hotel

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호텔 조직의 커뮤니케이션이 종사원의 만족과 이직에 미치는 영향에 관한 연구

Type: Academic journal

Author: Hyo Sun Jung (경희대학교) Hyo Sil Yoon (경희대학교) Hye Hyun Yoon (경희대학교)

Journal: The East Asian Society Of Dietary Life Journal of the East Asian Society of Dietary Life Vol.27 No.1 KCI Accredited Journals

Published: 2017.2

Pages: 88 - 95 (8page)

DOI: 10.17495/easdl.2017.2.27.1.88

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The Effects of Organizational Communication upon Employees' Job Satisfaction and Turnover Intent in the Deluxe Hotel

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2021

특급 호텔 종사원이 지각하는 조직 평판이 종사원의 조직동일시와 조직시민행동에 미치는 영향 분석

정효선 , 윤혜현 동아시아식생활학회 학술발표대회논문집 2021.11 Proceeding

The Effects of Role Stress on Employees’ Psychological Distress, Burnout and Deviant Behavior in a Deluxe Hotel during the COVID-19

Hyo Sun Jung , Hye Hyun Yoon Culinary Science & Hospitality Research 2021.06 Academic journal

2020

The effects of workplace friendship on employees’ work engagement and organizational commitment at deluxe hotels : Moderating effects of employees’ job position

Hyo Sun Jung , Yoon Sik Jung , Hye Hyun Yoon International Journal of Tourism and Hospitality Research 2020.09 Academic journal

The Effects of Supervisor Undermining and Co-Worker Undermining on Employees’ Psychological Distress and Commitment in a Deluxe Hotel Employee

Hyo Sun Jung , Hye Lyung Ahn , Hye Hyun Yoon Culinary Science & Hospitality Research 2020.03 Academic journal

2019

The Effects of Workplace Fun on Employees’ Person-Organization Fit and Organizational Commitment in the Deluxe Hotels

Hyo Sun Jung , Hye Hyun Yoon Culinary Science & Hospitality Research 2019.12 Academic journal

Understanding Workplace Virtuousness: The Impact of Workplace Virtuousness on Employees’ Engagement and Commitment in a Deluxe Hotel

정효선 , 윤혜현 동아시아식생활학회 학술발표대회논문집 2019.10 Proceeding

2018

A Exploratory Study on Deluxe Hotel Employees’ EVLN Responses to Job Dissatisfaction

Hyo Sun Jung , Hye Hyun Yoon Culinary Science & Hospitality Research 2018.12 Academic journal

The Effects of Deluxe Hotel Employees’ Job Crafting on Engagement, Innovation Work Behavior and Turnover Intent

Hyo Sun Jung , Hye Hyun Yoon Culinary Science & Hospitality Research 2018.10 Academic journal

특급 호텔 프론트 종사원이 경험하는 사회적 훼손이 소진과 이직의도에 미치는 영향

Hyo Sun Jung , Hye Hyun Yoon Culinary Science & Hospitality Research 2018.05 Academic journal

2017

The Effects of Organizational Communication upon Employees’ Job Satisfaction and Turnover Intent in the Deluxe Hotel

Hyo Sun Jung , Hyo Sil Yoon , Hye Hyun Yoon Journal of the East Asian Society of Dietary Life 2017.02 Academic journal

2016

특급 호텔의 다양성 관리가 식음료 종사원의 직무태도에 미치는 영향에 관한 연구

정효선 , 윤효실 , 윤혜현 동아시아식생활학회 학술발표대회논문집 2016.05 Proceeding

Study on the Relationship between Organizational Commitment and Job Satisfaction in Food & Beverage Department of Deluxe Hotel - Moderating Effect of Employees' Leader-Member Exchange -

Jung , Hyo Sun , Yoon 한국식생활문화학회지 2016.01 Academic journal

The Effects of Diversity Management in a Deluxe Hotel on F & B Employees' Job Engagement and Organizational Commitment

Jung , Hyo Sun , Yoon 한국식품조리과학회지 2016.01 Academic journal

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This study investigated the effects of organizational communication upon employees’ job satisfaction and turnover intent at deluxe hotels. The research model was tested with a survey administered to 310 employees, and adequate fit to the data was provided (χ2=934.651 (df=221), GFI=.816, NFI=.836, CFI=.869, RMSEA=.098). In the structural equation model, organizational communication (organization integration β=.182) showed a significant (+) influence on job satisfaction. However, personal feedback (β=—.263), supervisory communication (β=—.260), and organization integration (β=—.342) had significant (—) effects on turnover intent. Employee job satisfaction (β=—.124) had significant negative effects on employee turnover. Limitations and future research directions are also discussed.

#Organizational communication #job satisfaction #turnover intent #deluxe hotel #employees

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[학술지(정기간행물)] - Akkirman AD / 2005 / Organizational communica- tion satisfaction in the virtual workplace / J Manag Develop 24 (5) : 397 ~ 409

[학술지(정기간행물)] - Anderson JC / 1988 / Gerbing DW(1988)Structural equation mo-deling in practice : A review and recommended two-step approach / Psychol Bull 103 (3) : 411 ~ 423

[단행본] - Betty RW / 1981 / Personnel Administration: An Experimental Skill Building Approach / Addison-Wesley Publishing Company : 392 ~ 393

[학술지(정기간행물)] - 봉미희 / 2015 / 호텔조직 내 커뮤니케이션이 지식경영과 직무만족에 미치는 영향 - 특 1급 호텔을 중심으로 - / 관광학연구 39 (8) : 107 ~ 126

[학술지(정기간행물)] - Carrière J / 2009 / The effects of organizational communication on job satisfaction and organizational com- mitment in a land ambulance service and the mediating role of communication satisfaction / Carr Develop Intl 14 (1) : 29 ~ 49

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