메뉴 건너뛰기
Library Notice
Institutional Access
If you certify, you can access the articles for free.
Check out your institutions.
ex)Hankuk University, Nuri Motors
Log in Register Help KOR
Subject
Humanities
General Humanities History Philosophy Religious Studies Linguistics and Literature Other Humanities
Social science
General Social Science Business Management Tourism Education Military Science Library and Information Science Law Sociology Journalism and Media Studies Psychological Science Political Science and Diplomacy Geography Public Administration Economics International Trade Anthropology Other Social Science
Natural science
General Natural Science Physics Biology Life Sciences Mathematics/Statistics Astronomy Earth Science Chemistry Other Natural Science
Engineering
General Engineering Architectural Engineering Mechanical Engineering Industrial Engineering Material/Energy Engineering Electrical and Electronic Engineering Marine and Ocean Engineering Chemical Engineering Computer Science Other Engineering
Medical science
General Medical Science Nursing Science Veterinary Pharmacy Traditional Korean Medicine Basic Medicine Clinical Medicine Other Medicine
Agriculture and Fishery
General Agriculture and Fishery Agriculture Fishery Science Food Science Forestry Animal Husbandry Marine Transportation Studies Other Agriculture and Fishery
Art and Kinesiology
General Arts Design Fine Arts Cosmetology Photography Music Fashion Kinesiology Performing Media Arts Other Arts and Kinesiology
Interdisciplinary Studies
Interdisciplinary Research Science and Technology Studies Brain and Cognitive Science Technology Policy Other Interdisciplinary Studies

KOR

The Effect of High-speed Railway Station Facilities and Train related Services on Customer Satisfaction: Based on KTX User Experience
Recommendations
Search
Questions

고속철도 역사시설 및 열차 서비스가 고객만족에 미치는 영향

논문 기본 정보

Type
Proceeding
Author
Kang-Duck Lee (한국능률협회인증원) Eun-Ju Hwang (한국능률협회인증원) Sun-Ho Yeom (한국능률협회인증원) Min-Ho Kim (한국능률협회인증원) Hye-Jung Jo (서강대학교)
Journal
The Korean Society For Railway 한국철도학회 학술발표대회논문집 한국철도학회 2015년 정기총회 및 추계학술대회
Published
2015.10
Pages
1,135 - 1,140 (6page)

Usage

cover
📌
Topic
📖
Background
🔬
Method
🏆
Result
The Effect of High-speed Railway Station Facilities and Train related Services on Customer Satisfaction: Based on KTX User Experience
Ask AI
Recommendations
Search
Questions

Research history (2)

2016

The Effect of High-speed Railway Station Facilities and Train Related Services on Customer Satisfaction : Based on KTX User Experience
Kang-duck Lee ,  Eun-Ju Hwang ,  Sun-Ho Yeom and others 2 Journal of the Korean Society for Railway 2016.06 Academic journal

2015

The Effect of High-speed Railway Station Facilities and Train related Services on Customer Satisfaction: Based on KTX User Experience
Kang-Duck Lee ,  Eun-Ju Hwang ,  Sun-Ho Yeom and others 2 한국철도학회 학술발표대회논문집 2015.10 Proceeding
  • Are you curious about the follow-up research of this article?
  • You can check more advanced research results through related academic papers or academic presentations.
  • Check the research history of this article

Abstract· Keywords

Report Errors
The purpose of this study is to investigate service factors and relationship affecting customer satisfaction by measuring the indexes of the entire high-speed railway station facilities and the train services. In this study, we collected data from 202 KTX passengers and analyzed it with structural equation model(SEM) method. Through exploratory factor analysis (EFA), we find five major service factors such as parking related service(PRS), station convenient facilities relate service(SCS), ticketing services(TIS), service within the train(SWT) and inner environments(INE). As result of hypothesis test, PRS does not influence SWT, whereas SCS and TIS positively affect train related service. Also SWT and INE significantly affect overall service satisfaction of customers. Thus our findings provide that station facilities and train service experience is important factors in order to enhance customer satisfaction.
#KTX #station facilities related service #train related service #customer service satisfaction #고속철도 #철도서비스 #역시시설서비스 #열차서비스 #고객서비스만족

Contents

Abstract
초록
1. 서론
2. 선행연구 및 연구모형
3. 분석 결과
4. 결론 및 향후 연구
참고문헌

References (0)

Add References
If the reference is being serviced by DBpia, please register through [Add Reference]

Recommendations

It is an article recommended by DBpia according to the article similarity. Check out the related articles!

Related Authors

Frequently Viewed Together

Development of interworking test system for improving maintenance about EMU"s Door
JeongHun Song ,  SeonA Go ,  SungHun Han and others 3 한국철도학회 학술발표대회논문집 2015 .05
Research on the Strategy of European Norm (EN) as International Standardization to Take the Advantageous Position in the Global Railway Market
Seung-Hwan BAEK ,  Hyun-Su CHOI ,  Ji-Taek OH 한국철도학회 학술발표대회논문집 2015 .05
A Study on Defect Diagnosis of Bearing by Vibration Characteristic Analysis for Driving Gear of AREX’s EMU
Se kyum kim ,  Jeong Mo Lee ,  Hae Jin Joo and others 1 한국철도학회 학술발표대회논문집 2015 .05
Load Factor Decrease In The Seoul Metro Circle Line through Analyzing Passenger OD Demand
Jin Ki Eom ,  Ji-Young Song ,  Kwang-Sub Lee Journal of the Korean Society for Railway 2014 .12
Pole position detection system through number recognition
Byeong-Gon Lee ,  Young-Sigk Shin ,  Seung-Hun Han and others 2 한국철도학회 학술발표대회논문집 2014 .10

Recently viewed articles

당진시 화력발전소 주변지역 대기 중 탄소, 납안정동위원소비 분석을 통한 오염원 추정을 위한 라이브러리 구축
윤수향, 이상신The Korean Society of Analytical Sciences2020.06
 Development of an AHP-based evaluation model for technology investment in airline industry
이성주, 조남영, 장영수 외 3명The Korean Operations Research and Management Science Society2010.10
 Multi-model Analysis of Time of Emergence in Precipitation Changes
Thuy-Huong Nguyen, Seung-Ki Min, Donghyun Lee 외 1명Korean Meteorological Society2016.10
 四書의 󰡔詩經󰡕 인용 양상에 대한 일고찰
우지영2019

Comments(0)

0

Write first comments.

UCI(KEPA) : I410-ECN-0101-2016-326-002064124