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학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
초록· 키워드
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Purpose: Retail workers have a role in attending to customers better, not only making sales to them. In this regard, this research focuses on having a clear understanding of the effects of emotional factors and job stress on mental health for retail sales workers. Research design, data and methodology: The present research conducted both a qualitative textual analysis and interview. This research method is quite useful because it relates the information collected with the research gap. Qualitative data is time-consuming type of data to analyze since it involves interpreting words rather than numbers. Results: The findings showed that emotional labor and stress may not only cause mental harm to the employees but can result in adverse reaction to the customers. Retail employees need to express their true emotions and avoid pretending to be helped with a clear understanding of their needs. Conclusion: This study conclude that motional labor and stress to the retail workers is a real issue that has affected many people around the globe and there is a need to conduct more research on the issue to help employees serve customers much better. Stress among sales workers results to poor working morale and thus affects the entire organization at large.
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참고문헌 (53)
참고문헌 신청
Boucher, C. / 2016 / A Qualitative Study of the Impact of Emotional Labour on Health Managers / Qualitative Report 21(11):2148~2160
Brotheridge, C. M. / 2002 / Emotional labor and burnout : Comparing two perspectives of"people work" / Journal of vocational behavior 60(1):17~39
Cho, Y. J. / 2017 / Determinants of turnover intention of social workers : Effects of emotional labor and organizational trust / Public Personnel Management 46(1):41~65
Choy, M. W. / 2021 / Identifying stabilizing and destabilizing factors of job change : A qualitative study of employee retention in the Hong Kong travel agency industry / Current Issues in Tourism 24(10):1375~1388
Chun, H. R. / 2020 / Effects of emotional labor factors and working environment on the risk of depression in pink-collar workers / International journal of environmental research and public health 17(14):5208
Brotheridge, C. M. / 2002 / Emotional labor and burnout : Comparing two perspectives of"people work" / Journal of vocational behavior 60(1):17~39
Cho, Y. J. / 2017 / Determinants of turnover intention of social workers : Effects of emotional labor and organizational trust / Public Personnel Management 46(1):41~65
Choy, M. W. / 2021 / Identifying stabilizing and destabilizing factors of job change : A qualitative study of employee retention in the Hong Kong travel agency industry / Current Issues in Tourism 24(10):1375~1388
Chun, H. R. / 2020 / Effects of emotional labor factors and working environment on the risk of depression in pink-collar workers / International journal of environmental research and public health 17(14):5208
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