메뉴 건너뛰기
Library Notice
Institutional Access
If you certify, you can access the articles for free.
Check out your institutions.
ex)Hankuk University, Nuri Motors
Log in Register Help KOR
Subject
Humanities
General Humanities History Philosophy Religious Studies Linguistics and Literature Other Humanities
Social science
General Social Science Business Management Tourism Education Military Science Library and Information Science Law Sociology Journalism and Media Studies Psychological Science Political Science and Diplomacy Geography Public Administration Economics International Trade Anthropology Other Social Science
Natural science
General Natural Science Physics Biology Life Sciences Mathematics/Statistics Astronomy Earth Science Chemistry Other Natural Science
Engineering
General Engineering Architectural Engineering Mechanical Engineering Industrial Engineering Material/Energy Engineering Electrical and Electronic Engineering Marine and Ocean Engineering Chemical Engineering Computer Science Other Engineering
Medical science
General Medical Science Nursing Science Veterinary Pharmacy Traditional Korean Medicine Basic Medicine Clinical Medicine Other Medicine
Agriculture and Fishery
General Agriculture and Fishery Agriculture Fishery Science Food Science Forestry Animal Husbandry Marine Transportation Studies Other Agriculture and Fishery
Art and Kinesiology
General Arts Design Fine Arts Cosmetology Photography Music Fashion Kinesiology Performing Media Arts Other Arts and Kinesiology
Interdisciplinary Studies
Interdisciplinary Research Science and Technology Studies Brain and Cognitive Science Technology Policy Other Interdisciplinary Studies

KOR

The Relationship between Optician's Emotional Labor, Burnout, Job Satisfaction, and Organizational Commitment
Recommendations
Search

안경사들의 감정노동과 직무소진, 직무만족, 조직몰입과의 관계

논문 기본 정보

Type
Academic journal
Author
Lee Seung Il (동신대학교) Ik-June Choi (동신대학교) Jun-Yeab Park (동신대학교) Yoo Geun Chang (동신대학교)
Journal
대한시과학회 대한시과학회지 대한시과학회지 제21권 제2호 KCI Accredited Journals
Published
2019.1
Pages
167 - 180 (14page)

Usage

cover
The Relationship between Optician's Emotional Labor, Burnout, Job Satisfaction, and Organizational Commitment
Ask AI
Recommendations
Search

Abstract· Keywords

Report Errors
Purpose : We have investigated the emotional labor of the optometrist employees from local optical franchises. The emotional labor stemmed from the intentional role plays like the actors to serve for the emotional satisfaction of consumers. Firstly, we investigated to find how the surface acting and deep acting influence the burnout of optometrist as the key pillars of emotional labor. Secondly, to find how the optometrists' burnout is related to the job satisfaction and organizational commitment. Methods : The precedent studies for Emotional Labor, burnout, job satisfaction and organizational commitment were reviewed and set up 5 hypothesis to verify the relationship among these variables. The source of this empirical study is from the questionnaire filled in from the optometrist employees(n=361) working for A-franchise optical chain. The validity and reliability were confirmed and the regression analysis was executed to verify the relationships among the variables. Results : The results showed that the surface acting, as the low rank variable of emotional labor, significantly influenced positive(+) toward burnout. On the contrary the deep acting, also as the low rank variable of emotional labor, significantly influenced negative(-) against burnout. Finally the opticians' burnout influenced negative(-) against job satisfaction and organizational commitment. Conclusion : The latest studies of the emotional labor stemmed from the specific acting variables are rare, thus it was investigated the behavioral variables for the key words and then included them into the research model. Accordingly, the result of this study contributes as the ground theory confirming the relations among emotional labor, surface acting, deep acting, burnout, job satisfaction and organizational commitment. Accordingly this study would activate the next researches for exploring how the emotional labor would impact the effectiveness of professional performance toward consumers who need precise and satisfied vision correction service.
#직무소진 #내면행위 #감정노동 #직무만족 #조직몰입 #표면행위

Contents

No content found

References (60)

Add References
심윤정 / 2016 / 호텔종사원의 감정노동이 직무스트레스, 직무만족, 이직의도에 미치는 구조적 영향: 부산지역 특급호텔 종사원들을 중심으로 / 관광레저연구 28(2):179~198 dbpia 이혜미 / 2014 / 호텔 종사원이 지각하는 표현요구가 감정노동, 직무소진 및 직무만족에 미치는 영향 연구 - 서울지역 특 1급 호텔을 중심으로 - / 호텔경영학연구 23(3):105~122 dbpia 이유라 / 2010 / 호텔종사원의 감정노동이 소진과 직무만족에 미치는 영향 / 관광연구 25(1):185~203 google schola Lee BI / 2004 / Factors Influencing Depression with Emotional Labor among Workers in the Service Industry / J Korean Acad Community Health Nurs 15(4):566~576 google schola Lee JW / 2010 / Development and Prospects of Work Engagement Studies / Business Manage Rev 43(1):167~197 google schola

Recommendations

It is an article recommended by DBpia according to the article similarity. Check out the related articles!

Related Authors

Recently viewed articles

Architecture Story in Movies - Life Fruit _ The beauty of honest and simple life, and the story of architecture
Hong, Sungyong2019
 Strain-Sensing Properties of Carbon Nanotube Composites with Different Aspect Ratio and Filler Contents
O. N. Hur, S. H. ParkKorean Society for Precision Engineering2020.09
 Miniaturization of Energy Storage System
J. W. Lee, K. J. Yu, J. Y. Moon 외 3명The Korean Society of Manufacturing Process Engineers2017.04
 Anti-Locality Effect and Labeling Algorithm
Kwon, KiyangThe New Korean Association of English Language and Literature2018.05

Comments(0)

0

Write first comments.