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학술저널
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한국유통과학회 유통과학연구 유통과학연구 제13권 제5호
발행연도
2015.1
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113 - 120 (8page)

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이 논문의 연구 히스토리 (2)

2015

기업의 스마트워크 품질이 직무만족과 업무성과에 미치는 영향 : 집단지성의 매개효과를 중심으로
김현철 경영학 2015.01 학위논문
스마트워크 품질이 집단지성 및 직무만족에 미치는 영향
김현철 ,  김오우 유통과학연구 2015.01 학술저널

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Purpose – As the rapid development of ICT has been made recently, many domestic companies are trying to introduce smart work infrastructure. The purpose of institution of smart work is to enhance their performance. To this end, it is necessary to advance the way of working. Developing employees' collective intelligence should be regarded as a prerequisite for advancing the way of working. Job satisfaction of the employees is another important factor to enhance organizational performance. So this study aims to provide the theoretical background of systematic approach to smart work quality by empirically analyzing the effect of smart work quality on collective intelligence and job satisfaction. Research design, data, and methodology – A structural equation model was designed to examine cause-and-effect relationships among three latent variables(smart work quality, collective intelligence, job satisfaction). Three hypotheses were formulated. The first hypothesis is that the effect of smart work quality on collective intelligence will be positively and statistically significant. Likewise, the second hypothesis is that the effect of smart work quality on job satisfaction will be positively and statistically significant. Finally, the third hypothesis is that the effect of collective intelligence on job satisfaction will be positively and statistically significant. Based on the previous researches, 34 questionnaire items were developed to measure the effect of the three variables. The survey was conducted on 162 employees who are working under smart work environment. The number of the effective questionnaires for the analysis was 154. PASW Statistics 18 and AMOS 18 were used for the statistical analysis. Results – The validity and reliability test for questionnaire items have been carried out. From the factor analysis, 1 out of 34 items was eliminated. As a result, 33 out of 34 items were used for analyzing. The values of Cronbach's α ranged from 0.701 to 0.910, indicating the acceptable reliability of the ques-tionnaire items. The values of χ2, df, CFI, TLI, RMSEA of the model are 102.838, 51, 0.949, 0.935, 0.082, respectively. So the structural equation model was statistically significant. The first and third hypotheses were supported. But the second hypothesis was rejected. Conclusions – An analysis using structural equation model showed meaningful implications about the effect of smart work quality on collective intelligence and job satisfaction. First, as the five quality elements of the smart work improved, the level of collective intelligence increased. Second, the statistical analysis showed smart work didn't have a direct effect on job satisfaction, which is inconsistent with the prior findings. The main purpose of smart work is to help achieve greater performance. The companies also need to make efforts to improve job satisfaction of their employees along with achieving greater performance. Third, an organization with higher level of collective intelligence showed greater job satisfaction. The companies under smart work environment need to develop functions to encourage participation, sharing, openness, and collaboration. This research will provide useful information for the companies which want to introduce smart work, distribution information system, management information system, etc.
#Smart Work #Collective Intelligence #Job Satisfaction #Distribution Industry #Distribution Information System

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참고문헌 신청
Bentler, P. M. / 1990 / Comparative Fit Indices in Structural Models / Psychological Bulletin 107:238~246 google schola Bollen, K. A. / 1989 / Structural Equations With Latent Variables / Wiley google schola Browne, M. W. / 1993 / Alternative Ways of Assessing Model Fit. Testing Structural Equation Models / Sage google schola 주시각 / 2012 / 스마트워크 확산을 위한 정책적 함의: 스마트워크 근로자와 직장근무 근로자의 조직유효성 인식 차이를 중심으로 / 디지털융복합연구 10(4):11~22 dbpia Cho, Sang-Eun / 2011 / A Study on the Influence of the Customer Orientation and Job Satisfaction as a Result of the Consultant's Emotional Exhaustion at the Call Center google schola

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