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The Effect of Mindfulness of Hotel Employees on Organizational Effectiveness and Customer Orientation
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특급호텔종사원의 마인드풀니스(Mindfulness), 조직유효성, 고객지향성 간의 영향관계 연구

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Type
Academic journal
Author
Nam, Dai-Hyun (경주대학교) Lee, Ja-Jae (경주대학교) Lee, Yeon-Jung (경주대학교)
Journal
the Korean FoodService Association FoodService Industry Journal Vol.14 No.2(Wn.39) KCI Accredited Journals
Published
2018.6
Pages
171 - 187 (17page)

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The Effect of Mindfulness of Hotel Employees on Organizational Effectiveness and Customer Orientation
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Abstract· Keywords

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The purpose of this study is to analyze the effect of organizational effectiveness and customer orientation according to mindfulness of hotel employees. For the hypotheses testing, frequency analysis, reliability and validity analyses SPSS was used while AMOS was employed to examine the relationship among the measured concepts. The findings were first, mindfulness of hotel employees in deluxe hotels have a positive effect on the organizational effectiveness. As hotel management is important for human resources management due to its labor intensive characteristics, the hotel organization "s performance depends on the psychological situation of employees. This will increase the degree of commitment to job satisfaction and organizational commitment by the psychological situation of the employees, thereby enhancing the customer orientation that can contribute to the creation of new customers as well as the maintenance of existing customers. In particular, the results of this study indicate that job satisfaction has the highest number of path coefficients for customer orientation. This is a result of showing that the satisfaction obtained by performing the job at the hotel is filled with the intention to transfer to the customer. In addition, organizational effectiveness has a strong influence on customer orientation, indicating that it is the most important factor to be managed for the final result.
#Mindfulness #Organizational Effectiveness #Customer Orientation #Hotel Employees

Contents

Abstract
Ⅰ. 서론
Ⅱ. 이론적 배경
Ⅲ. 연구설계 및 방법
Ⅳ. 실증분석
Ⅴ. 결론
참고문헌

References (55)

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[학위논문] - 고기철 / 2012 / 호텔 조리 종사원의 성격유형이 직무스트레스 반응과 직무성과에 미치는 영향 / 박사 / 동의대학교 대학원 google schola [학술지(정기간행물)] - 고미애 / 2015 / 호텔종사원의 직무환경이 직무만족과 고객지향성에 미치는 영향 / 관광연구저널 29 (8) : 239 ~ 251 dbpia [학술지(정기간행물)] - 구동우 / 2013 / 호텔 총지배인의 진정성 리더십이 종업원의 신뢰, 정서적 몰입, 그리고 이직의도에 미치는 영향 / 호텔관광연구 15 (4) : 204 ~ 226 dbpia [학술지(정기간행물)] - 김명희 / 2013 / 외식상품 메뉴개발을 위한 변혁적 리더십이 자기효능감과 조직유효성에 미치는 영향 / 한국외식산업학회지 9 (3) : 143 ~ 156 dbpia [학술지(정기간행물)] - 김봉곤 / 2015 / 오픈 주방 종사원의 감정노동이 직무만족과 고객 지향성에 미치는 영향 / Culinary Science & Hospitality Research 21 (2) : 27 ~ 40 dbpia

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