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The effects of Emotional Labor on Job Burnout among Child Care Teachers : Focused on the moderating effect Perceived Organizational Support
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보육교사의 감정노동이 직무소진에 미치는 영향 : 조직지원인식의 조절효과를 중심으로

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Type
Academic journal
Author
Park, Yong-Soon (성결대학교) Song, Jin-Yeong (성결대학교) Park, Yong-Soon (성결대학교)
Journal
Gyeonggi Research Institute GRI REVIEW Vol.19 No.3(Wn.64) KCI Accredited Journals
Published
2017.12
Pages
419 - 445 (27page)

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The effects of Emotional Labor on Job Burnout among Child Care Teachers : Focused on the moderating effect Perceived Organizational Support
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Research history (2)

2017

The effects of Emotional Labor on Job Burnout among Child Care Teachers : Focused on the moderating effect Perceived Organizational Support
Pa ,  k ,  Yong-Soon GRI REVIEW 2017.12 Academic journal
The effects of Emotional Labor on Job Burnout among Child Care Teachers
김경희 사회복지학과 2017.01 Thesis
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Abstract· Keywords

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The objective of this study was to verify the effect of emotional labor on job burnout among daycare center’s teachers, and the moderating effect of the perceived organizational support between emotional labor and job burnout. For this study, a survey was performed on 350 teachers working in daycare centers located in southern Gyeonggi-do province and Incheon city. The final data was collected 289 teachers and used them for analysis. The result was as follows. First, Internalized behaviour, a sub-factor of emotional labor, had a negative effect on job burnout. Second, Surface behaviour, a sub-factor of emotional labor, had a positive effect on job burnout. Third, it was found that the perceived organizational support had a moderating effect between internalized behaviour, a sub-factor of emotional labor, and emotional exhaustion, a sub-factor of job burnout. But, the perceived organizational support had no moderating effect between internalized behaviour and cynicism or accomplishment decline, a sub-factor of job burnout. Forth, it was found that the perceived organizational support had a moderating effect between surface behaviour, a sub-factor of emotional labor, and emotional exhaustion, a sub-factor of job burnout. But, the perceived organizational support had no moderating effect between surface behaviour and cynicism or accomplishment decline, a sub-factor of job burnout. Based on those results, this study suggests some implications with discussions to reduce job burnout of daycare center’s teachers through improving the perceived organizational support.
#어린이집 #보육교사 #감정노동 #직무소진 #조직지원인식 #Daycare center #daycare teacher #emotional labor #job burnout #perceived organizational support

Contents

Ⅰ. 서론
Ⅱ. 이론적 배경
Ⅲ. 연구방법
Ⅳ. 연구결과
Ⅳ. 논의 및 함의
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