지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
초록· 키워드
오류제보하기
Service innovation has been considered to improve the value of enterprises, so that various research issues have been studied on innovating the services. Thus, in order to increase understandability of new service innovation mechanism, this study surveys the existing research results on service innovation factors, e.g., success factors, process, and performance. Consequently, we have found that service innovation can be reflected to service quality and value by interactive process between customers and enterprises. Also, such interactions are based on internal success factors (e.g., innovation strategy of organizations, domain knowledge, collaboration) and external success factors (e.g., customer participation, partnership).
목차
등록된 정보가 없습니다.
참고문헌 (51)
참고문헌 신청
Liu, C. H. / 2008 / Revisit service classification to construct a customer-oriented integrative service model / International Journal of Service Industry Management 19(5)
Maffei, S. / 2005 / Innovation through service design: from research and theory to a network of practice, a users’ driven perspective / Joining Forces, International Conference on Design Research
Maglio, P. P. / 2006 / Service Systems, Service Scienctists, SSME and Innovation / Communicatoins of the ACM
McLaughlin, S. / 2006 / Managing Change Within IBM’s Complex Supply Chain / Management Decision
Menor, L. J. / 2000 / New Service Development competence and Performance
Maffei, S. / 2005 / Innovation through service design: from research and theory to a network of practice, a users’ driven perspective / Joining Forces, International Conference on Design Research
Maglio, P. P. / 2006 / Service Systems, Service Scienctists, SSME and Innovation / Communicatoins of the ACM
McLaughlin, S. / 2006 / Managing Change Within IBM’s Complex Supply Chain / Management Decision
Menor, L. J. / 2000 / New Service Development competence and Performance
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