지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 발행연도
- 2022.6
- 수록면
- 177 - 191 (15page)
- DOI
- 10.5143/JESK.2022.41.3.177
이용수
초록· 키워드
오류제보하기
Objective: In this study, we analyzed methodological studies for deriving the basic factors of emotional quality satisfaction evaluation and organized using a systematic literature review technique.
Background: In general, the satisfaction evaluation index is derived through the process of emotional expression survey, classification, and systematization. The methodologies used in the process are diverse, and the fields used are also diverse. However, it is difficult to clearly find research that can be referred to as a guide when developing an index in a specific field because the literature to be referred to define an index for evaluation in a certain field varies by method and field. Therefore, research on a methodology that can guide for new development is needed, and in order to do so, systematic analysis of existing related studies must first be prioritized.
Method: Related literature was searched based on DBPIA, an academic research database, and search Keyword was based on "emotional quality" and "emotional satisfaction quality", followed by a combination of five "factors", "element", "index", and "factor". Therefore, this study analyzed and summarized the research methods and research fields used in the existing literature by searching for literature related to emotional quality satisfaction factors.
Results: As a result of systematically analyzing the research methods related to emotional quality satisfaction factors, the methods for deriving factors from 28 research literatures were divided into 7 major categories. The research methods of the factors derived in this way were summarized, and all of them could be classified into six categories. In addition, the method of performing evaluation or measuring according to the analysis direction was summarized, and all of them could be classified into five categories. Lastly, the data conducted based on the previously organized contents were analyzed, and this process was also divided into five categories. Research fields related to emotional quality satisfaction factors were analyzed by dividing them into research subjects and research purposes. The research subjects could be classified into a total of six and were derived as the most common research subjects in the order of service, product, public place, SW, brand, and person. Next, the research purpose could be classified into a total of five, and it was derived as the most research purpose in the order of customer satisfaction, emotion, user, and consumer.
Conclusion: Based on the results of this study, systematic analysis is conducted in the process of deriving factors for evaluation of emotional quality satisfaction in various fields, so that it can be used as a basic guide material to systematize the process of deriving similar factors. In addition, in the future, research to analyze the more generalized factor derivation process by further expanding search keywords is likely to be necessary.
Application: This study can be applied to develop effectively the process of making the index for evaluating the satisfaction of the emotional quality.
Background: In general, the satisfaction evaluation index is derived through the process of emotional expression survey, classification, and systematization. The methodologies used in the process are diverse, and the fields used are also diverse. However, it is difficult to clearly find research that can be referred to as a guide when developing an index in a specific field because the literature to be referred to define an index for evaluation in a certain field varies by method and field. Therefore, research on a methodology that can guide for new development is needed, and in order to do so, systematic analysis of existing related studies must first be prioritized.
Method: Related literature was searched based on DBPIA, an academic research database, and search Keyword was based on "emotional quality" and "emotional satisfaction quality", followed by a combination of five "factors", "element", "index", and "factor". Therefore, this study analyzed and summarized the research methods and research fields used in the existing literature by searching for literature related to emotional quality satisfaction factors.
Results: As a result of systematically analyzing the research methods related to emotional quality satisfaction factors, the methods for deriving factors from 28 research literatures were divided into 7 major categories. The research methods of the factors derived in this way were summarized, and all of them could be classified into six categories. In addition, the method of performing evaluation or measuring according to the analysis direction was summarized, and all of them could be classified into five categories. Lastly, the data conducted based on the previously organized contents were analyzed, and this process was also divided into five categories. Research fields related to emotional quality satisfaction factors were analyzed by dividing them into research subjects and research purposes. The research subjects could be classified into a total of six and were derived as the most common research subjects in the order of service, product, public place, SW, brand, and person. Next, the research purpose could be classified into a total of five, and it was derived as the most research purpose in the order of customer satisfaction, emotion, user, and consumer.
Conclusion: Based on the results of this study, systematic analysis is conducted in the process of deriving factors for evaluation of emotional quality satisfaction in various fields, so that it can be used as a basic guide material to systematize the process of deriving similar factors. In addition, in the future, research to analyze the more generalized factor derivation process by further expanding search keywords is likely to be necessary.
Application: This study can be applied to develop effectively the process of making the index for evaluating the satisfaction of the emotional quality.
목차
1. Introduction
2. Method
3. Results
4. Discussion & Conclusion
References
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