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자료유형
학술저널
저자정보
임기봉 (건국대학교 신산업융합학과) 서철승 (건국대학교)
저널정보
한국경영공학회 한국경영공학회지 한국경영공학회지 제25권 제2호
발행연도
2020.1
수록면
137 - 156 (20page)

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Purpose The analysis of the relationship between characteristics of SNS and consumer attitudes towards SNS by consumers of food service industry is a study to derive improvement measures for the industry. Methods Independent variables in the research model of SNS characteristics are enjoyment, informativity, reliability, and sociality. Results As a result of the analysis, first of all, the positive influence of independent variables on each purchase has been analyzed from the influence of the SNS characteristics to the degree of purchase. Secondly, from the study on the influence of characteristics of SNS to consumer attitudes in the food service industry, informativity and sociality have a significant positive influence on emotional and cognitive attitudes. Third, emotional attitude and cognitive attitude have a significant positive influence on the degree of purchase in relation to the influence of consumer attitude on the degree of purchase. Fourth, we conducted a multiple regression analysis to understand the mediating effects of consumer attitudes. From the analysis of the moderating effects between emotional and cognitive attitudes of consumers and the impact of informativity and sociality on the degree of purchase, the effect of the emotional and cognitive attitudes of consumer attitude was shown. Fifth, emotional and cognitive attitudes of the consumer attitude characteristics were examined to determine whether the comments played a role in the purchase intention relationship. Conclusion In hierarchical regression analysis, comments showed a moderating role in the relationship between cognitive attitude and purchase intention.

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