지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
초록· 키워드
오류제보하기
Purpose: We examined informational justice, cognitive trust, and satisfaction in healthcare distribution market and their associations within the physician?patient (provider-purchaser) relationship. Methodology: 253 valid survey samples collected from patients and used structural equation modelling for analysis. Findings: We postulated that (1) physicians’ informational justice has a positive impact on patients’ cognitive trust, (2) patients’ cognitive trust has a positive impact on satisfaction, and (3) patients’ perceived informational justice has a positive impact on satisfaction. Participants were 253 people who had visited a hospital in South Korea in the past year. Results confirmed that the presence of informational justice has a positive impact on patients’ cognitive trust and satisfaction in the physician?patient relationship. Additionally, once cognitive trust was built, it positively influenced patients’ satisfaction. We discussed the concept and the impacts of informational justice in light of our analyses regarding patients’ perceived cognitive trust and their satisfaction in the physician?patient relationship. Implications: These results emphasize the importance of ethics in healthcare, particularly physicians’ frankness and honesty when providing information to patients. Further, these findings present implications for physician education, as part of their training must involve building their patients’ cognitive trust as a prerequisite for developing patient satisfaction.
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참고문헌 (82)
참고문헌 신청
Adams, J. S. / 1975 / Inequity in social exchange / Advances Experimental Social Psychology 2(1):267~297
Al-Abri, R. / 2014 / Patient satisfaction survey as a tool towards quality improvement / Oman Medical Journal 29(1):3~7
Ambrose, M. L. / 2003 / Organization structure as a moderator of the relationship between procedural justice, interactional justice, perceived organizational support, and supervisory trust / Journal of Applied Psychology 88(2):295~305
Aryee, S. / 2002 / Trust as a mediator of the relationship between organizational justice and work outcomes : Test of a social exchange model / Journal of Organizational Behavior 23(3):267~285
Barratt, M. / 2004 / Understanding the meaning of collaboration in the supply chain / Supply Chain Management International Journal 9(1):30~42
Al-Abri, R. / 2014 / Patient satisfaction survey as a tool towards quality improvement / Oman Medical Journal 29(1):3~7
Ambrose, M. L. / 2003 / Organization structure as a moderator of the relationship between procedural justice, interactional justice, perceived organizational support, and supervisory trust / Journal of Applied Psychology 88(2):295~305
Aryee, S. / 2002 / Trust as a mediator of the relationship between organizational justice and work outcomes : Test of a social exchange model / Journal of Organizational Behavior 23(3):267~285
Barratt, M. / 2004 / Understanding the meaning of collaboration in the supply chain / Supply Chain Management International Journal 9(1):30~42
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