메뉴 건너뛰기
Library Notice
Institutional Access
If you certify, you can access the articles for free.
Check out your institutions.
ex)Hankuk University, Nuri Motors
Log in Register Help KOR
Subject
Humanities
General Humanities History Philosophy Religious Studies Linguistics and Literature Other Humanities
Social science
General Social Science Business Management Tourism Education Military Science Library and Information Science Law Sociology Journalism and Media Studies Psychological Science Political Science and Diplomacy Geography Public Administration Economics International Trade Anthropology Other Social Science
Natural science
General Natural Science Physics Biology Life Sciences Mathematics/Statistics Astronomy Earth Science Chemistry Other Natural Science
Engineering
General Engineering Architectural Engineering Mechanical Engineering Industrial Engineering Material/Energy Engineering Electrical and Electronic Engineering Marine and Ocean Engineering Chemical Engineering Computer Science Other Engineering
Medical science
General Medical Science Nursing Science Veterinary Pharmacy Traditional Korean Medicine Basic Medicine Clinical Medicine Other Medicine
Agriculture and Fishery
General Agriculture and Fishery Agriculture Fishery Science Food Science Forestry Animal Husbandry Marine Transportation Studies Other Agriculture and Fishery
Art and Kinesiology
General Arts Design Fine Arts Cosmetology Photography Music Fashion Kinesiology Performing Media Arts Other Arts and Kinesiology
Interdisciplinary Studies
Interdisciplinary Research Science and Technology Studies Brain and Cognitive Science Technology Policy Other Interdisciplinary Studies

KOR

Structural Relationships between Job Crafting, Job Engagement, Innovation Behavior and Customer Orientation of Food Service Enterprise Employees
Recommendations
Search
Questions

외식기업 구성원의 직무재창조, 직무열의, 혁신행동 및 고객지향성의 구조적 관계

논문 기본 정보

Type
Academic journal
Author
Jong-Chul Park (백석대학교) Hyun-Jung Choi (백석대학교)
Journal
Culinary Society of Korea Culinary Science & Hospitality Research Vol.27 No.6(Wn.131) KCI Accredited Journals
Published
2021.6
Pages
53 - 64 (12page)

Usage

cover
Structural Relationships between Job Crafting, Job Engagement, Innovation Behavior and Customer Orientation of Food Service Enterprise Employees
Ask AI
Recommendations
Search
Questions

Abstract· Keywords

Report Errors
The purpose of this study is to test the structural relationships of job crafting, job engagement, innovation behavior and customer orientation in the food service enterprise. In order to achieve a study goal, the survey questionnaires were distributed to 300 employees working in the international chain restaurants. And among them, 272 survey responses were used for statistical analysis. The statistical tools to be undertaken in this research were frequency analysis, correlation analysis, confirmatory factor analysis, and covariance analysis by using the statistical package of SPSS (12.0) and AMOS (6.0). The results of this study could be summarized as follows; First, the job crafting(job challenge pursuit, job resource pursuit) positively affects the level of employees" job engagement. Second, the job crafting(job challenge pursuit, job resource pursuit) has a positive effect on the degree of employees" innovation behavior. Third, the job crafting(job challenge pursuit, job resource pursuit) positively influences restaurants employees" customer orientation. Fourth, the job engagement has a significant impact on enhancing the level of restaurant employees" innovation behavior. Fifth, the job engagement positively affects restaurants employees" customer orientation. Finally, this paper theoretically demonstrated significant causal relationships between job crafting, job engagement, innovation behavior and customer orientation targeting food service employees. Based on this finding, it is recommended that the restaurant industry needs to keep paying attention to employees" job crafting level as it can significantly enhance various employees" behavioral factors.
#Job crafting #Job engagement #Innovation behavior #Customer orientation #Food service enterprise

Contents

ABSTRACT
1. 서론
2 이론적 배경
3. 연구방법
4. 실증분석 결과 및 해석
5. 결론
REFERENCES

References (44)

Add References
An, H. C. (2016). Effect of personal attributes on innovative behaviors: Moderating effects of organizational learning orientation & transformational leadership (Doctoral dissertation). Soongsil University. google schola Baek, J. E., Ko, M. A., & Park, K. T. (2021). The effect of the employee value proposition(EVP) on job attitude and prosocial service behavior: Focused on employees in the foodservice companies. Culinary Science & Hospitality Research, 27(4), 126-143. google schola Baek, N. K. (2019). A study of effect on positive psychological capital, professionalism and customer orientation - Food service franchisor business employees. Academy of Customer Satisfaction Management, 21(1), 73-95. google schola Baek, S. J. (2016). The structural relationship among job crafting, work engagement and change-oriented behavior (Doctoral dissertation). Chung-Ang University. google schola Bakker, A. B., Tims, M., & Derks, D. (2012). Proactive personality and job performance: The role of job crafting and work engagement. Human Relations, 65(10), 1359-1378. google schola

Recommendations

It is an article recommended by DBpia according to the article similarity. Check out the related articles!

Related Authors

Recently viewed articles

Effects of Fatigue in the Non-paretic Plantarflexor on the Activities of the Lower Leg Muscles during Walking in Chronic Stroke Patients
Lee, Jae-Woong, Koo 외 1명2019
 신기후체제 대응을 위한 독일의 2016년 재생에너지법의 주요내용과 시사점
Chang, Sun-HeuiKorean Comparative Public Law Association2016.11

Comments(0)

0

Write first comments.

UCI(KEPA) : I410-ECN-0101-2021-594-001845242