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논문 기본 정보

자료유형
학술대회자료
저자정보
YU-JEONG YANG (Chodang University) HYE-SEUNG Lee (Gwangju University)
저널정보
한국엔터테인먼트산업학회 한국엔터테인먼트산업학회 학술대회 논문집 한국엔터테인먼트산업학회 2020년도 국제학술대회 논문집
발행연도
2020.11
수록면
74 - 85 (12page)

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초록· 키워드

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This study conducted a survey targeting 414 medical institution workers to identify the impacts of their emotional labor and the recognition level of medical service fee reduction influencing the reduction rate. The results were as follows.
First, a review of the difference in the reduction rate by socio-demographic characteristics revealed that in both inpatient and outpatient reduction rate, there is a significant difference in the occupational description, working history at the current hospital, and the numbers of approved beds.
Second, there is a correlation between emotional labor, the recognition level of medical service fee reduction, and the reduction rate. As a result of the analysis, there is a significant positive correlation between emotional labor and outpatient reduction rate, a significant negative correlation between the recognition level of medical service fee reduction and inpatient reduction rate, and a significant negative correlation between the recognition level of medical service fee reduction and outpatient reduction rate.
Third, emotional labor has a significant positive effect on the inpatient reduction rate, and the recognition level of the medical service fee reduction has a negative effect on the inpatient reduction rate. The emotional labor also has a significant positive effect on outpatient reduction rate, and the recognition level of the medical service fee reduction has a significant negative effect on outpatient reduction rate.

목차

Abstract
Ⅰ. Introduction
Ⅱ. Research Method
Ⅲ. Research Results
Ⅳ.
Ⅴ. Conclusion
References

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