The Effect of Differences between Job Expectations and Job Satisfaction on Overall Employee Satisfaction -Focused on University Staff-

Hyunggyu Yoo; Min Jung Lee

The Effect of Differences between Job Expectations and Job Satisfaction on Overall Employee Satisfaction -Focused on University Staff-

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직무 기대와 직무 만족의 차이가 전반적인 직원 만족에 미치는 영향 - 대학 행정직원을 중심으로 -

Type: Academic journal

Author: Hyunggyu Yoo (세종사이버대학원) Min Jung Lee (세종사이버대학원)

Journal: The Korea Contents Society JOURNAL OF THE KOREA CONTENTS ASSOCIATION Vol.20 No.9 KCI Accredited Journals

Published: 2020.9

Pages: 308 - 317 (10page)

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The Effect of Differences between Job Expectations and Job Satisfaction on Overall Employee Satisfaction -Focused on University Staff-

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2020

The Effect of Differences between Job Expectations and Job Satisfaction on Overall Employee Satisfaction -Focused on University Staff-

Hyunggyu Yoo , Min Jung Lee JOURNAL OF THE KOREA CONTENTS ASSOCIATION 2020.09 Academic journal

2018

A Study on Difference in Job Expectation and Job Satisfaction : Focused on Employees of University

Hyunggyu Yoo , Min Jung Lee Proceedings of the Korean Society of Computer Information Conference 2018.07 Proceeding

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The purpose of this study is to investigate the effect of differences between job expectations and satisfaction on overall employee satisfaction. A survey was conducted on administrative staff at S University in Seoul for 8 days from December 17, 2018 to December 24, 2018.
First, the difference between job expectation and job satisfaction, a significant negative difference occurred for all 15 measurement variables. Second, the factors of work cost and personnel system were found to have a significant negative effect on employee satisfaction. If the expected discrepancy between work cost and personnel system increases by 1, employee satisfaction decreases by 0.35 and 0.24, respectively. Third, among the sub-categories of work cost and personnel system, department allocation and division of duties, proper compensation payment, rationality of compensation decision process, and good welfare system were found to have a significant correlation.
By analyzing the significant correlation between expected discrepancies and employee satisfaction, focusing on items that can increase employee satisfaction while lowering the financial burden, narrowing the expected discrepancy of staff increases employee satisfaction and improves the quality of education services.

#기대불일치 #직무기대 #직무만족 #대학행정직원 #교육서비스 품질 #Expectation Disconfirmation #Job Expectation #Job Satisfaction #University Staff #Education Service Quality

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I. 서론
Ⅱ. 이론적 배경
Ⅲ. 연구방법
Ⅳ. 연구결과
Ⅴ. 결론 및 제언
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Affiliation 세종사이버대학원

Fields Engineering > Computer Science Interdisciplinary Studies > Interdisciplinary Research

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Fields Engineering > Computer Science TOP 5% Interdisciplinary Studies > Interdisciplinary Research

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UCI(KEPA) : I410-ECN-0101-2020-310-001307305

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