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논문 기본 정보

자료유형
학술저널
저자정보
Park, Kwang-Min (Sejong University)
저널정보
한국외식산업학회 한국외식산업학회지 한국외식산업학회지 제15권 제3호(통권 제44호)
발행연도
2019.9
수록면
141 - 149 (9page)

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초록· 키워드

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Restaurant certifications have been used for appropriate information to customers. Certification plays a role of balancing information asymmetry between customers and restaurant owners. Especially, policy makers expected the effect of certification is better in small and low brand equity restaurants. However, its influence has not been paid much attention by researchers. Further, recently there is a rapid growth of various certifications in Korea. Most of them were not hygiene certification and its effectiveness is not clearly answered. This study developed customer attitude toward restaurant certification and investigated the influence of certification to customer trust. We found that the attitude toward certification was consisted of two factors: certification belief and certification substitute. This study found that customers are more depending on information from bran equity. The positive effect of certification belief is significantly lower in low brand equity restaurants. On the other hand, customers used their heuristic such as looking up restaurant and kitchen only when they are dinging at low brand equity restaurants. This certification substitute was not significant in high brand equity restaurant. Consequently, restaurant certification is not working well as much as what we expected.

목차

Abstract
I. Introduction
II. Conceptual Background
III. Methodology
IV. Analysis and results
V. Conclusions and discussion
References

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