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Perceived Emotional Labor of Clinical Nurse from the Persons Concerned
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임상간호사가 지각하는 업무 관련자와의 감정노동

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Type
Academic journal
Author
Journal
한국직업건강간호학회 한국직업건강간호학회지 한국직업건강간호학회지 제25권 제3호 KCI Accredited Journals
Published
2016.1
Pages
148 - 155 (8page)

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Perceived Emotional Labor of Clinical Nurse from the Persons Concerned
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Research history (2)

2016

Emotional labor perceived by clinical nurses among work related people
백지현 간호학과 2016.01 Thesis
Perceived Emotional Labor of Clinical Nurse from the Persons Concerned
백지현 ,  김명희 ,  김성민 한국직업건강간호학회지 2016.01 Academic journal
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Abstract· Keywords

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Purpose: This study aimed to understand the degree of clinical nurses' emotional labor that they perceive in the relationships with people related to their work. Methods: This study was a descriptive research, and its subjects were 167 nurses in five university hospitals located in B and Y city. The degree of emotional labor was measured with Visual Analogue Scale (VAS). Data were collected from April to May in 2015, and analyzed by descriptive statistics, t-test, ANOVA, Scheffé and Games-Howell examination. Results: The score of the emotional labor of health care providers and visitors were higher than non-health care providers. Among health care providers, doctors had the highest emotional scores, and fellow nurse and nurses other departments were followed after that. Among visitors in hospital, patients and their family had the higher emotional labor scores than care givers. There was statistically significant difference in the emotional labor, according to the subjects' educational level, age, wages, job position, and working departments. Conclusion: Clinical nurses perceived emotional labor not only from the interaction with patients, but also from the interaction with the various other persons concerned such as health care providers, non-health care providers and visitors.
#감정노동 #간호사 #의사 #환자 #Emotional Labor #Nurses #Physicians #Patients

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References (29)

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Ahn, Y. H / 2002 / Clinical nurses' lived experience of interpersonal relations in the ward setting of the hospital / Journal of Korean Academy on Nursing 32(3):295~304 google schola Choi, J / 2009 / Clinical experience and job related stress of nurses in cancer units google schola Hochschild, A. R / 1983 / The managed heart; commercialization of human feeling / University of California Press google schola Hwang, N. M / 2010 / An analysis of the debates on introduction of public caregivers' services in acute medical centers / Health and Welfare Policy Forum 170:60~71 google schola Hyun, D. Y / 2014 / Hospital nurses’ practice for assist dispensation and the direction of improvement in pharmaceutical affaires law / Healthcare Policy Forum 12(4):47~56 google schola

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