지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 발행연도
- 2018.8
- 수록면
- 49 - 66 (18page)
- DOI
- 10.15187/adr.2018.08.31.3.49
이용수
초록· 키워드
오류제보하기
Background Public reporting with mobile devices is a novel medium for enabling citizen engagement, and its adoption has significantly increased among several nations. Despite its potential, however, this new technology has received minimal practical attention from citizens.
Methods Before conducting the main study, we investigated the problems and user opinions of the existing public reporting applications by analyzing users’ application reviews. Then, we conducted a field study to discover difficulties in the actual public reporting process. For the first week, we asked participants to discover problematic situations, document the situations with photos, and submit the evidence via an instant messenger application. For the second week, we asked the participants to use existing public reporting applications to capture and report public issues. Upon completion of the two-week experiment, we interviewed each participant about the details of their reporting situations.
Results Our user study results revealed that the key factors for making reporting decisions were the user’s involvement, as well as the seriousness, urgency, and frequency of a problem. At the problem reporting stage, collecting valid evidence made public reporting more challenging. In addition, concern about personal information protection was another factor for citizens’ demotivation during the reporting stage. Finally, emotional rewards and explanations of how evidence data would be managed were insufficient at the problem-receiving and problem-solving stages.
Conclusions This paper makes several contributions. First, the results of the field study improve our understanding of what makes citizens reluctant to use the reporting application. Second, it guides the design of future public reporting applications by suggesting design issues and solutions.
Methods Before conducting the main study, we investigated the problems and user opinions of the existing public reporting applications by analyzing users’ application reviews. Then, we conducted a field study to discover difficulties in the actual public reporting process. For the first week, we asked participants to discover problematic situations, document the situations with photos, and submit the evidence via an instant messenger application. For the second week, we asked the participants to use existing public reporting applications to capture and report public issues. Upon completion of the two-week experiment, we interviewed each participant about the details of their reporting situations.
Results Our user study results revealed that the key factors for making reporting decisions were the user’s involvement, as well as the seriousness, urgency, and frequency of a problem. At the problem reporting stage, collecting valid evidence made public reporting more challenging. In addition, concern about personal information protection was another factor for citizens’ demotivation during the reporting stage. Finally, emotional rewards and explanations of how evidence data would be managed were insufficient at the problem-receiving and problem-solving stages.
Conclusions This paper makes several contributions. First, the results of the field study improve our understanding of what makes citizens reluctant to use the reporting application. Second, it guides the design of future public reporting applications by suggesting design issues and solutions.
목차
Abstract
1. Introduction
2. Related Works
3. Preliminary Study
4. Study : Evaluation on Usage of Public Reporting Applications
5. Findings
6. Discussion
7. Conclusion
References
참고문헌 (19)
참고문헌 신청
[학술지(정기간행물)] - Aoki, P. M. / 2009 / A Vehicle for Research: Using Street Sweepers to Explore the Landscape of Environmental Community Action / ACM Transactions on Computer-Human Interaction 10
[학술지(정기간행물)] - C. Daniel Batson / 2002 / Four Motives for Community Involvement / Journal of Social Issues 58 (3) : 429 ~ 445
[학술지(정기간행물)] - Black, J. R. / 2009 / Emerging Trends / American School & University 81 (5) : 39 ~ 41
[학술대회논문] - Blom, J. / 2010 / Fear and the city: role of mobile services in harnessing safety and security in urban use contexts / Proceedings of the SIGCHI Conference on Human Factors in Computing Systems : 1841 ~ 1850
[학술대회논문] - Brush, A. J. / 2013 / Digital neighborhood watch: Investigating the sharing of camera data amongst neighbors / Proceedings of the 2013 conference on Computer supported cooperative work : 693 ~ 700
[학술지(정기간행물)] - C. Daniel Batson / 2002 / Four Motives for Community Involvement / Journal of Social Issues 58 (3) : 429 ~ 445
[학술지(정기간행물)] - Black, J. R. / 2009 / Emerging Trends / American School & University 81 (5) : 39 ~ 41
[학술대회논문] - Blom, J. / 2010 / Fear and the city: role of mobile services in harnessing safety and security in urban use contexts / Proceedings of the SIGCHI Conference on Human Factors in Computing Systems : 1841 ~ 1850
[학술대회논문] - Brush, A. J. / 2013 / Digital neighborhood watch: Investigating the sharing of camera data amongst neighbors / Proceedings of the 2013 conference on Computer supported cooperative work : 693 ~ 700
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