지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 저널정보
- 한국보건복지학회 보건과 복지 보건과복지 제14집
- 발행연도
- 2012.12
- 수록면
- 131 - 146 (16page)
- DOI
- 10.23948/kshw.2012.12.14.131
이용수
이 논문의 연구 히스토리 (2)
- 이 논문의 후속연구가 궁금하신가요?
- 연관 학술논문 또는 학술발표를 통해 보다 발전된 연구결과를 확인하실 수 있습니다.
- 이 논문의 연구 히스토리 확인하기
초록· 키워드
오류제보하기
The purpose of this study was to analyze the major factors influencing satisfaction with ambulatory care in a general hospital. The study also aimed to provide basic data to help hospitals offer better medical service to patients, determine directionality to improve their management environments, and take competitive advantage over rival hospitals by presenting problems and improvement measures. The subjects of the study were outpatients using a general hospital in Jeonbuk Province.
The research findings were summarized as follows:
First, differences in satisfaction with ambulatory care were analyzed according to the general and hospital characteristics. As a result, there were statistically significant differences in satisfaction with ambulatory care according to such general characteristics as age, number of visits, and health state. There were no statistically significant differences in ambulatory care according to the hospital characteristics.
Second, differences in reuse were analyzed according to the general and hospital characteristics. The analysis results show that there were statistically significant differences in reuse according to such general characteristics as number of visits and such hospital characteristics as hospital location, number of bed, and number of medical departments.
Third, doctor"s care service, hospital environment, and others had statistically significant positive (+) impacts on satisfaction with ambulatory care, intention for reuse.
It is required to provide doctors with an opportunity for ongoing education and training to improve outpatients" satisfaction with care, intention for recommendation, and reuse based on those research findings. It is also needed to monitor the state of internal cleanness constantly and deploy guidance helpers and signposts. Finally, there should be efforts to find ways to reduce waiting time by simplifying the reception procedure and install an institution device such as professional counselors to provide patients with clear explanations about the causes and results of examination.
The research findings were summarized as follows:
First, differences in satisfaction with ambulatory care were analyzed according to the general and hospital characteristics. As a result, there were statistically significant differences in satisfaction with ambulatory care according to such general characteristics as age, number of visits, and health state. There were no statistically significant differences in ambulatory care according to the hospital characteristics.
Second, differences in reuse were analyzed according to the general and hospital characteristics. The analysis results show that there were statistically significant differences in reuse according to such general characteristics as number of visits and such hospital characteristics as hospital location, number of bed, and number of medical departments.
Third, doctor"s care service, hospital environment, and others had statistically significant positive (+) impacts on satisfaction with ambulatory care, intention for reuse.
It is required to provide doctors with an opportunity for ongoing education and training to improve outpatients" satisfaction with care, intention for recommendation, and reuse based on those research findings. It is also needed to monitor the state of internal cleanness constantly and deploy guidance helpers and signposts. Finally, there should be efforts to find ways to reduce waiting time by simplifying the reception procedure and install an institution device such as professional counselors to provide patients with clear explanations about the causes and results of examination.
목차
Ⅰ. 서론
Ⅱ. 연구방법
Ⅲ. 연구결과
Ⅳ. 결론
참고문헌
Abstract
참고문헌 (0)
참고문헌 신청이 논문의 저자 정보
이 논문과 함께 이용한 논문
최근 본 자료
댓글(0)
0
UCI(KEPA) : I410-ECN-0101-2014-338-000450002