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자료유형
학술저널
저자정보
저널정보
한국경영과학회 한국경영과학회지 한국경영과학회지 제27권 제3호
발행연도
2002.9
수록면
93 - 114 (22page)

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This paper suggests a dynamic balanced scorecard(DBSC) model employing the concept of system dynamics(SD) which could overcome the limitations inherent in the conventional balanced scorecard (BSC) and facilitate strategic learning process in organizations. The BSC has been a successful framework for measuring an organization's performance in various perspectives through translating an organization's vision and strategy into an interrelated set of key performance indicators and specific actions. The BSC while having significant strengths over traditional performance measurement methods however has its own limitations due to its static nature such as overlooking two-way causation between performance indicators and neglecting the impact of delayed feedback flowing from the adoption of new strategies or policy changes. To overcome these limitations we employs SD a methodology for understanding complex systems where dynamic feedback among the interrelated system components significantly impact on the system outcomes. The SD simulation model in the form of DBSC we suggest in this paper would serve as a useful strategic learning tool for facilitating an organization's communication process through various scenario analyses as well as predicting the dynamic behavior pattern of their key performance measures over a future time frame. For the demonstration purpose se apply the DBSC model to Korea Coal Corporation(KoCoal)BSC case.

Keyword: Balanced Scorecard(BSC) Dynamic Balanced Scorecard(DBSC) System Dynamics Strategic Learning

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