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Perceived Emotion, Message Ambiguity, and Interpreted Meaning of Emoticon Use in Online Communication
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온라인 커뮤니케이션에 이모티콘 사용의 인지되는 감정과 메시지 모호성, 해석되는 의미

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Type
Academic journal
Author
Journal
The Korea Contents Society JOURNAL OF THE KOREA CONTENTS ASSOCIATION Vol.23 No.12 KCI Accredited Journals
Published
2023.12
Pages
185 - 193 (9page)
DOI
10.5392/JKCA.2023.23.12.185

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Perceived Emotion, Message Ambiguity, and Interpreted Meaning of Emoticon Use in Online Communication
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Advances in computer-mediated communication have democratized mobile instant messaging, and the lack of non-verbal cues in online-based communication has led to an increase in the use of emoticons, which can be used as a substitute for facial expressions and body gestures in face-to-face communication. However, emoticons can be interpreted differently by different individuals, and ambiguity in messages can be misleading if it is inconsistent with textual utility. Therefore, this study explored the perceived emotion and message ambiguity of emoticon use through an experiment with a 2 (positive/negative text message) x 2 (positive/negative emoticon) design. The results show that when the utility of text and emoticon are matched, people felt more positive/negative about the message they were exposed to, and were less ambiguous about the message, indicating a greater understanding of the message.
#이모티콘 #온라인 커뮤니케이션 #메시지 모호성 #Emoticon #Online Communication #Message Ambiguity

Contents

요약
Abstract
Ⅰ. 서론
Ⅱ. 관련 연구 및 배경
Ⅲ. 연구방법
Ⅳ. 연구결과
Ⅴ. 결론
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