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The Influence of Violence Experience on the Job Stress among Hospital Employees Working at Administration and Discharging Department
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병원 원무행정근무자의 폭력경험이 직무스트레스에 미치는 영향

논문 기본 정보

Type
Academic journal
Author
Choi, Yun-young (조선대학교 보건대학원 보건학과) Han, Mi Ah (조선대학교 의과대학 예방의학교실) Park, Jong (조선대학교 의과대학 예방의학교실) Choi, Seong Woo (조선대학교 의과대학 예방의학교실)
Journal
Korea Academy of Health Policy and Management 보건행정학회지 보건행정학회지 제26권 제4호 KCI Accredited Journals
Published
2016.1
Pages
325 - 332 (8page)

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The Influence of Violence Experience on the Job Stress among Hospital Employees Working at Administration and Discharging Department
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Research history (2)

2016

The influence of violence experience on the job stress among hospital employees working at administration and discharging department
최윤영 보건 2016.01 Thesis
The Influence of Violence Experience on the Job Stress among Hospital Employees Working at Administration and Discharging Department
Choi ,  Yun-young ,  Han and others 6 보건행정학회지 2016.01 Academic journal
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Abstract· Keywords

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Background: Workplace violence was recognized to be social problems that might impact the health status and the job satisfaction of employee in hospitals. This study investigated the current status of violence and job stress among hospital employees working at administration and discharging department. Methods: The study subjects were 213 administrative employees working at 20 general hospitals. Data were collected by self-administered questionnaire that included information such as demographics, job-related characteristics, experience of violence, and job stress. The violence was classified as verbal violence, physical threat, and physical violence occurred by patients and caregivers. Analysis of variance, t-tests, correlation analysis, and multiple linear regression analysis were performed to examine the associated factors with job stress. Results: The levels of verbal violence, physical threat, and physical violence were $1.64{\pm}1.08$, $0.54{\pm}0.67$, and $0.04{\pm}0.17$, respectively. The score of job stress was $2.74{\pm}0.50$ and it was associated with age, existence of spouse, drinking frequency, subjective health status, disease history, night-time treatment, and public health administration career in simple analysis. In multiple linear regression analysis, the level of verbal violence experience was significantly associated with job stress (B=0.09, p=0.001). Also physical threats (B=0.18, p<0.001) and physical violence (B=0.48, p=0.008) showed positive association with job stress. Conclusion: This study attempted to examine the association between experience of violence and job stress in administrative employees at medical institutions. Levels of violence showed positive correlation with the job stress. Environment improvement to protect employee from violence and management of employees who experienced workplace violence are needed to reduce the job stress.
#Hospital employees #Job stress #Violence

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References (27)

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Kim EY / 2015 / A study of the causal relationship between organizational culture and affective commitment of general hospital administrative staff google schola 황경일 / 2014 / 수도권 대학병원 행정 직원의 직무만족에 미치는 영향 / 한국콘텐츠학회 논문지 14(10):639~648 dbpia 남진영 / 2014 / 병원 원무행정근무자의 직무소진이 직무만족과 이직의도에 미치는 영향 / 보건정보통계학회지 39(1):60~80 dbpia 김현주 / 2012 / 한 대학병원 종사자의 감정노동 수준과 그에 영향을 미치는 요인 / 보건행정학회지 22(1):129~144 dbpia Korean Health and Medical Worker’s Union / 2016 / 2016 Health care workers survey google schola

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