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A Study on the Influence of Strategic Human Resource Management in the Airline Industry on Job Satisfaction, Organizational Performance and Customer Orientation
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항공산업의 전략적 인적자원관리가 직무만족, 조직성과 및 고객지향성에 미치는 영향 연구

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Type
Academic journal
Author
Oh, Ji-Kyung (두원공과대학교) Jang, Chang-Gweon (아시아나항공) Hong, Sung-Hoon (아시아나항공)
Journal
The Korea Academic Society Of Tourism And Leisure Journal of Tourism and Leisure Research Vol.32 No.7(Wn.155)
Published
2020.7
Pages
413 - 430 (18page)
DOI
10.31336/JTLR.2020.7.32.7.413

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A Study on the Influence of Strategic Human Resource Management in the Airline Industry on Job Satisfaction, Organizational Performance and Customer Orientation
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Abstract· Keywords

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Service industry requires more interaction between individuals and departments than other industries. The importance of corporate strategic human resource management is further emphasized as a key source of competitive advantage that generates management performance and ensures the permanence of the company. This study confirmed that among the strategic human resource management sub-elements, education training, career management and compensation management directly affect job satisfaction and job satisfaction affects organizational performance and customer orientation. The study found that strategic human resource management increases the job satisfaction of service employees and enables companies to improve service quality. Ultimately, not only customer satisfaction but also the company"s performance will improve.
#전략적 인적자원관리(Strategic Human Resource Management) #직무만족(Job Satisfaction) #조직성과(Organizational Performance) #고객지향성(Customer Orientation)

Contents

Abstract
Ⅰ. 서론
Ⅱ. 이론적 배경
Ⅲ. 연구모델 및 가설
Ⅳ. 연구모델 및 가설
Ⅴ. 결론
참고문헌

References (56)

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강다헌 / 2012 / 호텔 직원의 개인-환경 적합성이 직무만족과 고객지향성에 미치는 영향 / 관광연구저널 26(3):345~360 dbpia 김건식 / 2013 / 고성과 작업시스템이 기술혁신에 미치는 영향 : 혁신 분위기와 인적 자본의 매개효과를 중심으로 / 인사조직연구 21(1):65~109 google schola 김경윤 / 2019 / 항공사 객실승무원의 LMX가 팀워크, 직무만족 및 고객지향성에 미치는 영향 / 관광레저연구 31(11):343~361 dbpia 김동헌 / 2003 / 노사협의회 활성화의 영향요인 / 산업관계연구 13(1):1~14 dbpia 김만수 / 2017 / 서비스 산업에서 직무 만족이 고객 만족과 직무 성과에 미치는 영향 / 기업경영연구 24(3):137~150 google schola

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