지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 저널정보
- 한국정보처리학회 JIPS(Journal of Information Processing Systems) JIPS(Journal of Information Processing Systems) 제16권 제2호
- 발행연도
- 2020.1
- 수록면
- 246 - 260 (15page)
이용수
초록· 키워드
오류제보하기
IT Service Management (ITSM) achieves consolidated management for the IT services supporting the acquisition system, and no outside connections can be established with such ITSM. Issues pertaining to the D2B can be addressed to System Q&A or a Call Center for problemsolving. In other words, internal staff can take the necessary measures for problems by directly connecting with ITSM. Currently, diverse innovativetechnologies are being used in electronics and ubiquitous computing environments. This allows us to create a better world by providing the backbone for remarkable development in our human society in the fields of electronics, devices, computer science, and engineering. Following the expansion of IT services in the militaryacquisition sector such as Defense Electronic Procurement, military export/import support system, etc., customers’ dependence on IT for conducting business with the military or related companies is increasing, including the military’s dependence on the same technology for services to the public. Nonetheless, issues pertaining to the simplified/integrated management of complex IT service management systems, including slow system recovery, lack of integrated customer service window, and insufficient information sharing, have become the priority problems that IT managers are required to solve. Therefore, this study conducted research on the integrated management of IT services provided by Korea’s national defense acquisition system, which was developed based on the existing system IT Infrastructure Library (ITIL) v2, and investigated the level of satisfaction with services with focus on ensuring that it can be used for understanding the necessity of the system and its advancement in the future.
목차
등록된 정보가 없습니다.
참고문헌 (21)
참고문헌 신청
J. E. Stanley / 2005 / Correlating network services with operational mission impact / Proceedings of 2005 IEEE Military Communications Conference :162~168
I. Dimou / 2014 / Demonstration of a cross security domain service management capability for federated missions / Proceedings of 2014 IEEE Military Communications Conference :184~191
U. Pathmanand / 2001 / Globalization and democratic development in Thailand : the new path of the military, private sector, and civil society / Contemporary Southeast Asia 23(1):24~42
M. M. K. Man / 2009 / The relationship between distinctive capabilities, innovativeness, strategy types and the performance of small and medium-size enterprises(SMEs)of Malaysian manufacturing sector / International Business & Economics Research Journal(IBER) 8(11):21~34
D. J. Shyy / 2006 / Military usage scenario and IEEE 802. 11s mesh networking standard / Proceedings of 2006IEEE Military Communications Conference :1~7
I. Dimou / 2014 / Demonstration of a cross security domain service management capability for federated missions / Proceedings of 2014 IEEE Military Communications Conference :184~191
U. Pathmanand / 2001 / Globalization and democratic development in Thailand : the new path of the military, private sector, and civil society / Contemporary Southeast Asia 23(1):24~42
M. M. K. Man / 2009 / The relationship between distinctive capabilities, innovativeness, strategy types and the performance of small and medium-size enterprises(SMEs)of Malaysian manufacturing sector / International Business & Economics Research Journal(IBER) 8(11):21~34
D. J. Shyy / 2006 / Military usage scenario and IEEE 802. 11s mesh networking standard / Proceedings of 2006IEEE Military Communications Conference :1~7
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