지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
초록· 키워드
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Purpose: This study seeks to bridge between the research by Lawrence (1999) and Retegan (1992), where the focus of TQM on his studies rests on customer satisfaction. Whereas in this study trying to recompile TQM by involving the variables Innovation and competitive advantage to stimulate managerial performance improvement where performance measurements include various measurements such as financial performance, marketing performance, and production performance in the property industry. Research design, data, and methodology: Total sample are 105 respondents coming from middle to top level of management in the property sector in Indonesia. To empirically prove the results of this study using multiply regression analysis as a test tool for analysis. Results and Findings: The results of this study confirm that TQM has a positive effect on market competition, innovation, and company performance indirectly. However, it does not have a significant impact if it is directly related to TQM on company performance. In this case, TQM for property companies in Indonesia would not have been possible without the role of innovation and market competition. So that the managerial implications of this study also confirm that TQM is essential and feels obligatory to be implemented optimally.
목차
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참고문헌 (44)
참고문헌 신청
Arawati Agus / 2011 / Enhancing Production Performance and Customer Performance Through Total Quality Management (TQM): Strategies For Competitive Advantage / Procedia - Social and Behavioral Sciences 24(1):1650~1662
Khalis Al-Naser / 2017 / The Integration between Strategic Cost Management Techniques to Improve the Performance of Iraqi Manufacturing Companies / Asian Journal of Finance & Accounting 9(1):210~223
Alam, R. / 2019 / What Is More Important In Business? / The Fallacy In Interpreting Innovation As a Strategy. 1st International Conference on Life, Innovation, Change and Knowledge (ICLICK 2018)
Muslim Amin / 2017 / The structural relationship between TQM, employee satisfaction and hotel performance / International Journal of Contemporary Hospitality Management 29(4):1256~1278
Mary Anderson / 1999 / A study of the relationship between quality management practices and performance in small businesses / International Journal of Quality & Reliability Management 16(9):859~877
Khalis Al-Naser / 2017 / The Integration between Strategic Cost Management Techniques to Improve the Performance of Iraqi Manufacturing Companies / Asian Journal of Finance & Accounting 9(1):210~223
Alam, R. / 2019 / What Is More Important In Business? / The Fallacy In Interpreting Innovation As a Strategy. 1st International Conference on Life, Innovation, Change and Knowledge (ICLICK 2018)
Muslim Amin / 2017 / The structural relationship between TQM, employee satisfaction and hotel performance / International Journal of Contemporary Hospitality Management 29(4):1256~1278
Mary Anderson / 1999 / A study of the relationship between quality management practices and performance in small businesses / International Journal of Quality & Reliability Management 16(9):859~877
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