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논문 기본 정보

자료유형
학술저널
저자정보
저널정보
한국호텔관광학회 호텔관광연구 호텔관광연구 제16권 제2호 (통권 제53권)
발행연도
2014.3
수록면
261 - 287 (27page)

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This study is focusing on the dyadic relationship of hotel employees` organizational trust and organizational effectiveness, and is trying to testify the influence of corporate organizational climates on organizational trust and organizational effectiveness, meanwhile the study is trying to testify the affects of hotel organizational trust on the organizational effectiveness. To accomplish the goals, a field survey was conducted on the employees` of the Deluxe Hotel in Seoul area. The statistical tools to be undertaken in this research were frequency analysis, exploratory factor analysis, reliability analysis, correlation analysis, confirmatory factor analysis, and covariance analysis using the statistical package of SPSS(12.0) and AMOS(6.0). The results of this study could be summarized as follows; First, the more the team sprit, direction of clarity, flexibility of job performance, job responsibility resulted, set of performance measure resulted is, the higher the level of hotel organizational trust they perceived. Second, the more the flexibility of job performance, job responsibility resulted is, the higher the level of organizational effectiveness they perceived. Third, the more the organizational trust is, the more the positive influence to employees` organizational effectiveness(job satisfaction, organizational commitment). At the last chapter, the paper concludes with discussions and the managerial implications for the effective industries policies.

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