지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 연구보고서
- 저자정보
- 발행연도
- 2017.1
- 수록면
- 1 - 140 (140page)
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초록· 키워드
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Recently, the electronic commerce (e-commerce) industry has grown as a result of mushrooming internet and mobile shopping. In line with the growth, complaints filed with the public authority have also increased abruptly. Also, a new form of electronic shopping such as SNS and off-shore purchases has appeared and related complaints are additionally incurred. Thus, the number of public complaints is expected to continue to increase.
The complaints related to return and refund have largest share, accounting for 35% of the total complaints. Delayed delivery is the next common complaint. On the other hand, the number of fraudulent sales has diminished, indicating that practices in e-commerce have somehow been stabilized.
The number of legal actions is less compared with numerous complaints for unlawful practices and legal measures are usually recommended to correct these practices. Pecuniary penalties and criminal charges are rare. It seems that legal actions against unlawful practices are not enforced adequately enough to discourage such practices.
To supervise e-commerce activities and to encourage lawful practices effectively, the city first needs to introduce professional public officials who will examine unlawful practices and announce charges against the owners if necessary. Second, the city should also monitor the mobile commerce industry because its commerce volume exceeds that of on-line commerce. Third, the city should cooperate with boroughs (Gu-cheong) to prepare a unified system for supervising e-commerce activities. Fourth, the city should build a consultative group with major business companies so that they voluntarily engage in lawful practices.
The complaints related to return and refund have largest share, accounting for 35% of the total complaints. Delayed delivery is the next common complaint. On the other hand, the number of fraudulent sales has diminished, indicating that practices in e-commerce have somehow been stabilized.
The number of legal actions is less compared with numerous complaints for unlawful practices and legal measures are usually recommended to correct these practices. Pecuniary penalties and criminal charges are rare. It seems that legal actions against unlawful practices are not enforced adequately enough to discourage such practices.
To supervise e-commerce activities and to encourage lawful practices effectively, the city first needs to introduce professional public officials who will examine unlawful practices and announce charges against the owners if necessary. Second, the city should also monitor the mobile commerce industry because its commerce volume exceeds that of on-line commerce. Third, the city should cooperate with boroughs (Gu-cheong) to prepare a unified system for supervising e-commerce activities. Fourth, the city should build a consultative group with major business companies so that they voluntarily engage in lawful practices.
목차
[표지]
[요약]
[목차]
표
그림
[01 연구개요]
1_연구배경 및 목적
2_연구내용 및 방법
[02 전자상거래의 개념과 현황]
1_전자상거래의 개념과 구성요소
2_전자상거래 채널 유형
3_서울시 전자상거래 사업체 현황
[03 전자상거래 관련 제도 및 법적 조치]
1_전자상거래 사업자의 역할과 의무
2_전자상거래의 위법행위 및 법적 조치
3_한·일 전자상거래법의 비교
4_서울시 통신판매업 담당공무원 업무 현황
[04 전자상거래 모니터링 및 처분 현황]
1_전자상거래 모니터링 및 법규위반 처분 현황
2_전자상거래 관련 소비자피해 및 구제 현황
[05 서울시 전자상거래 사업체 관리방안]
1_전자상거래법 개정
2_서울시 정책방안
[참고문헌]
[부록]
[Abstract]
[Contents]
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UCI(KEPA) : I410-ECN-0101-2018-359-001538257