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자료유형
학술저널
저자정보
저널정보
한국관광연구학회 관광연구저널 관광연구저널 제25권 제3호
발행연도
2011.7
수록면
285 - 304 (20page)

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This study is to suggest a strategical implication for improvement plan for tour guide service competitiveness through by exploring job satisfaction and QOL of Thailand`s tour guides. Data for empirical analysis were collected from tour guides in Thailand with convenient random sampling by on site survey and were analyzed by factor analysis, T-test, ANOVA, and multiple regression analysis by using SPSS 15. The results from the empirical analysis are as following. Firstly, it is verified that job satisfaction consists of 6 factors as job fulfillment, system & job circumstance, working condition, partnership, job attachment, and job vision, and QOL consists of 4 factors as positive life, positive view of social life, self-esteem, and positive self. Secondly, the results of T-test and ANOVA revealed differences in job satisfaction and QOL according to individual variables like income, form of employment, education, major, age, gender and work period, Thirdly, the results of multiple regression analysis revealed that 5 of 6 job satisfaction factors have a significant effect on all the factors of QOL, and job fulfillment is most significant one among them. Comprehensively, the results proposed a key clue for improvement of tourist guide service competitiveness of Korea. That is to establish system to make sure of qualified professional tour guides and to insure them for treatment and job condition fitting to their qualification.

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