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Work Environment and Stress of Emotional Laborers
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감정노동자의 직무환경과 스트레스

논문 기본 정보

Type
Academic journal
Author
Wangbae Kim (연세대학교) Kyung Yong Rhee (산업안전보건연구원) Garam Lee (연세대학교)
Journal
The Korean Sociological Association Korean Journal of Sociology Vol.46 No.2 KCI Excellent Accredited Journal
Published
2012.4
Pages
123 - 149 (28page)

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Work Environment and Stress of Emotional Laborers
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Abstract· Keywords

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Based on 2006 Korean Working Conditions Survey, this paper has attempted to show the relations of work environment and stress of emotional laborers. As the service sector has expanded, the fields of emotional labor has widened from female-based low service jobs to male professional jobs. Emotional Labor transforms the emotion, a basic human nature, into a commodity in its labor process to sell them at the market. A series of empirical studies have shown that it led many workers who perform the emotional labor to get depression, anxiety, and burnout, as well as general stress.
While many studies have focused on the direct connection between emotional labor and stress (or burnout), this study has been designed for a statistical analysis on influence of various socioeconomic variables and work settings. It includes the emotional workers of public service sectors in the analysis for comparison with those of private service sector. Result has shown that the emotional workers who are in public service sector are more vulnerable to the stress than those in private sector. Emotional workers with irregular employment status showed higher stress level than those with regular status. It can be interpreted that strict control of public organizations or general job insecurity are added to the burden of emotional labor. Also higher time pressure and less autonomy are proven to increase the stress of emotional workers. In the era of expanding service industry and emotional labor, this exploratory study is significant as a pilot study for further empirical research.
#감정노동 #직무환경 #스트레스 #서비스산업 #비정규직 #Emotional Labor #Work Environment #Stress #Service Industry #Irregular Workers

Contents

Ⅰ. 들어가는 말
Ⅱ. 이론적 배경 및 연구가설
Ⅲ. 연구방법
Ⅳ. 분석결과
Ⅴ. 맺음말
참고문헌
English Abstracts

References (39)

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1. [학술지(정기간행물)] - 김경희 / 2006 / 대인 서비스 노동의 특징에 관한 연구 / 경제와 사회 (72) : 206 ~ 229 dbpia 2. [학술지(정기간행물)] - 김민수 / 2006 / 감정 노동 프로세스에서 감정 부조화의 역할에 대한 재고찰 / Ewha Management Review 24 (1) : 1 ~ 17 dbpia 3. [학술지(정기간행물)] - 김상구 / 2009 / 공공부문의 감정노동 : 일선행정 민원공무원에 대한 실증연구 / 지방정부연구 13 (1) : 51 ~ 70 dbpia 4. [단행본] - 김원동 / 2006 / 탈산업사회의 도래 / 아카넷 google schola 5. [단행본] - C. Shilling / 2002 / 감정사회학의 두 가지 전통 / 이학사 : 23 ~ 62 google schola

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