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The Impact of Introducing Information Technology to the Service Part Logistics
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논문 기본 정보

Type
Academic journal
Author
Journal
The Korean Operations Research and Management Science Society KOREAN MANAGEMENT SCIENCE REVIEW Vol.23 No.3 KCI Accredited Journals
Published
2006.11
Pages
209 - 224 (16page)

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Topic
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Background
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Method
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Result
The Impact of Introducing Information Technology to the Service Part Logistics
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Abstract· Keywords

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The mobile communication technology would be one of the most appropriate means for achieving process innovation in the actual business area. This article performs a simulation study to examine the effect of introducing a mobile technology to the after-sales service and its logistics process. The performances of the two different systems, before and after introducing a mobile technology, are examined based on operational cost, operational efficiency, and customer service level using a discrete event simulation. The real-world data, extracted from a leading Korean electronics firm, was collected for this study. The results show that the TO-BE(after) model outperforms the AS-IS(before) model over all the performance indices. And the effects of introducing the mobile technology are more significant on the more tightly controlled inventory policy.
#Service Part Logistics #Information Technology #Performance Evaluation

Contents

Abstract
1. Introduction
2. Related researches
3. The typical service logistics process
4. Re-engineering the A/S logistics process by introducing mobile communication
5. Simulation modeling
6. Simulation result analysis
7. Conclusion
Reference

References (17)

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[학술지(정기간행물)] - / 1981 / Management Systems for field service productivity improvement 1 (9) : 419 ~ 428 google schola [학술지(정기간행물)] - / 2001 / Investment appraisal techniques for advanced manufacturing technology(AMT) ：a literature review" 12 (1) : 35 ~ 47 google schola [학술지(정기간행물)] - / 1997 / Service Parts Logistics：A Benchmark Analysis 29 : 627 ~ 639 google schola [학술지(정기간행물)] - / 2002 / Digital Economy 2002(Part IV) The annual report of U. S. Department of Commerce : 34 ~ 36 google schola [학술지(정기간행물)] - / 1999 / The issue methodology for quantifying benefits from information systems 12 (1) : 50 ~ 62 google schola

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