지원사업
학술연구/단체지원/교육 등 연구자 활동을 지속하도록 DBpia가 지원하고 있어요.
커뮤니티
연구자들이 자신의 연구와 전문성을 널리 알리고, 새로운 협력의 기회를 만들 수 있는 네트워킹 공간이에요.
논문 기본 정보
- 자료유형
- 학술저널
- 저자정보
- 발행연도
- 2024.11
- 수록면
- 51 - 74 (24page)
- DOI
- 10.15187/adr.2024.11.37.5.51
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초록· 키워드
오류제보하기
Background : Recently, as part of a global initiative to transform hospitals into smart facilities, control solution services have been increasingly adopted to streamline hospital operations. In South Korea, a market gap exists for products fulfilling healthcare professionals/specific healthcare settings’ direct needs. Thus, we propose a control solution service design tailored to the environmental and operational requirements of healthcare professionals in tertiary South Korean hospitals, recognizing their urgent need for smart hospital infrastructure. Specifically, considering the expectation for tertiary general hospitals within the national healthcare system to perform highly sophisticated surgeries, we introduce a surgical control solution service design model with relevant strategies.
Methods : We utilized the Double Diamond—a user-centered service design methodology. Initially, we defined the control solution concept through an extensive literature review and analyzed market and product trends. After gathering data, we identified core indicators using an affinity diagram. Subsequently, we detailed specific measures and functions for each indicator in a co-creation workshop. Further, we evaluated the validity of the derived indicators, measures, and functions and prioritized them in hospital management. To this end, we conducted a qualitative investigation—a user research (three steps with 12 healthcare providers and one with three management executives).
Results : The user research identified three key service directions—zero vacancy, surgical delay management and reduction of turnover time, and optimization of inventory management and logistics—along with 35 functions. Following priority evaluation, 12 main functions were selected: adjusting surgery schedules; querying waiting lists for surgeries available on short notice; assigning operating rooms (ORs); querying the state of surgical suite management; monitoring the operation of the Outpatient Surgery Center; querying real-time locations of equipment and materials planned per surgery schedule; automating alarms for preoperative and postoperative patient transfer times; automating process-based calls (surgeon call); automating calls to cleaning staff; managing surgical equipment by suite; querying final usage and quantity of items per surgery schedule; and querying information on quantities of unused materials. Based on these functions, we developed a service model and strategies centered around a service blueprint.
Conclusions : We used the Double Diamond to determine the surgery control solution’s service directions and functions. Unlike previous technology-centered products, this approach focuses on user characteristics and environmental factors, making it ideal for tertiary general hospitals. The solution aims to improve healthcare workers’ intention for sustained use and is anticipated to aid OR tasks and ameliorate management outcomes.
Methods : We utilized the Double Diamond—a user-centered service design methodology. Initially, we defined the control solution concept through an extensive literature review and analyzed market and product trends. After gathering data, we identified core indicators using an affinity diagram. Subsequently, we detailed specific measures and functions for each indicator in a co-creation workshop. Further, we evaluated the validity of the derived indicators, measures, and functions and prioritized them in hospital management. To this end, we conducted a qualitative investigation—a user research (three steps with 12 healthcare providers and one with three management executives).
Results : The user research identified three key service directions—zero vacancy, surgical delay management and reduction of turnover time, and optimization of inventory management and logistics—along with 35 functions. Following priority evaluation, 12 main functions were selected: adjusting surgery schedules; querying waiting lists for surgeries available on short notice; assigning operating rooms (ORs); querying the state of surgical suite management; monitoring the operation of the Outpatient Surgery Center; querying real-time locations of equipment and materials planned per surgery schedule; automating alarms for preoperative and postoperative patient transfer times; automating process-based calls (surgeon call); automating calls to cleaning staff; managing surgical equipment by suite; querying final usage and quantity of items per surgery schedule; and querying information on quantities of unused materials. Based on these functions, we developed a service model and strategies centered around a service blueprint.
Conclusions : We used the Double Diamond to determine the surgery control solution’s service directions and functions. Unlike previous technology-centered products, this approach focuses on user characteristics and environmental factors, making it ideal for tertiary general hospitals. The solution aims to improve healthcare workers’ intention for sustained use and is anticipated to aid OR tasks and ameliorate management outcomes.
목차
Abstract
1. Introduction
2. Discover
3. Define
4. Develop
5. Deliver
6. Conclusions
References
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