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논문 기본 정보

자료유형
학술저널
저자정보
Hyesun Kim (Asan Medical Center) Jinhee Park (Asan Institute for Life Science) Daeho Park (Asan Medical Center) Jeong Hyun Lee (Asan Medical Center) Soo-seong Park (Asan Medical Center)
저널정보
한국디자인학회 Archives of Design Research Archives of Design Research Vol.37 No.5 (Wn.153)
발행연도
2024.11
수록면
51 - 74 (24page)
DOI
10.15187/adr.2024.11.37.5.51

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초록· 키워드

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Background : Recently, as part of a global initiative to transform hospitals into smart facilities, control solution services have been increasingly adopted to streamline hospital operations. In South Korea, a market gap exists for products fulfilling healthcare professionals/specific healthcare settings’ direct needs. Thus, we propose a control solution service design tailored to the environmental and operational requirements of healthcare professionals in tertiary South Korean hospitals, recognizing their urgent need for smart hospital infrastructure. Specifically, considering the expectation for tertiary general hospitals within the national healthcare system to perform highly sophisticated surgeries, we introduce a surgical control solution service design model with relevant strategies.
Methods : We utilized the Double Diamond—a user-centered service design methodology. Initially, we defined the control solution concept through an extensive literature review and analyzed market and product trends. After gathering data, we identified core indicators using an affinity diagram. Subsequently, we detailed specific measures and functions for each indicator in a co-creation workshop. Further, we evaluated the validity of the derived indicators, measures, and functions and prioritized them in hospital management. To this end, we conducted a qualitative investigation—a user research (three steps with 12 healthcare providers and one with three management executives).
Results : The user research identified three key service directions—zero vacancy, surgical delay management and reduction of turnover time, and optimization of inventory management and logistics—along with 35 functions. Following priority evaluation, 12 main functions were selected: adjusting surgery schedules; querying waiting lists for surgeries available on short notice; assigning operating rooms (ORs); querying the state of surgical suite management; monitoring the operation of the Outpatient Surgery Center; querying real-time locations of equipment and materials planned per surgery schedule; automating alarms for preoperative and postoperative patient transfer times; automating process-based calls (surgeon call); automating calls to cleaning staff; managing surgical equipment by suite; querying final usage and quantity of items per surgery schedule; and querying information on quantities of unused materials. Based on these functions, we developed a service model and strategies centered around a service blueprint.
Conclusions : We used the Double Diamond to determine the surgery control solution’s service directions and functions. Unlike previous technology-centered products, this approach focuses on user characteristics and environmental factors, making it ideal for tertiary general hospitals. The solution aims to improve healthcare workers’ intention for sustained use and is anticipated to aid OR tasks and ameliorate management outcomes.

목차

Abstract
1. Introduction
2. Discover
3. Define
4. Develop
5. Deliver
6. Conclusions
References

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