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논문 기본 정보

자료유형
학술저널
저자정보
권정옥 (춘해보건대학교) 강정미 (BHS한서병원)
저널정보
보건의료산업학회 보건의료산업학회지 보건의료산업학회지 제18권 제2호
발행연도
2024.6
수록면
27 - 39 (13page)

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Objectives: This study compared the nursing service needs, satisfaction, and revisit intention of patients in integrated nursing care and general care wards. Methods: Using self-report questionnaires, data were collected between July 20 and September 30, 2023. The participants were 199 patients in integrated nursing care and general care wards of two general hospitals in Busan Metropolitan City. The data were analyzed using descriptive statistics, χ2-test, t-test, ANOVA, and Pearson's correlation. Results: The results showed that patients in integrated nursing care wards had higher nursing service needs and satisfaction scores than those in general care wards. For patients in integrated nursing care wards, there was a significant correlation between nursing service needs and satisfaction (r=.28, p<.001), and between nursing service satisfaction and revisit intention (r=.44, p<.001), whereas for those in general care wards, there was a significant correlation between nursing service satisfaction and revisit intention (r=.65, p<.001). Conclusions: To increase revisit intention, it is necessary to enhance nursing service satisfaction and improve the quality management of services.

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