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The Influence of Policy Literacy on Trust in Government: Focusing on the Moderating Effect of E-government Quality
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정책리터러시가 정부신뢰에 미치는 영향: 전자정부 품질의 조절효과를 중심으로

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Type
Academic journal
Author
Lee, HyuckGyu (연세대학교) Park, Seunggyu (연세대학교)
Journal
The Korean Association for Local Government Studies The Korean Journal of Local Government Studies Vol.26 No.4 KCI Accredited Journals
Published
2023.2
Pages
159 - 185 (27page)
DOI
10.20484/klog.26.4.7

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The Influence of Policy Literacy on Trust in Government: Focusing on the Moderating Effect of E-government Quality
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Abstract· Keywords

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Citizens’ support for policies plays a big role in policy implementation to achieve public policy goals. In the process of improving policy acceptance, citizens’ policy literacy serves as a prerequisite for rational decision-making as well as the effectiveness of policies. In this study, an empirical analysis is conducted on the effect of policy literacy on trust in government and the moderating effect of e-government quality that improves information transparency and accessibility. As a result, citizens’ policy literacy has a positive effect on trust in government, and this relationship is strengthened by e-government information, service, and system quality. These findings suggest that the government’s PR of the details of the policy and the strengthening of the e-government quality which is necessary to provide information about the policy without restrictions on time and space are necessary.
#정책리터러시 #정부신뢰 #전자정부 품질 #정보의 질 #서비스의 질 #시스템의 질 #policy literacy #trust in government #e-government quality #information quality #service quality #system quality

Contents

국문요약
Ⅰ. 서론
Ⅱ. 이론적 논의 및 연구가설
Ⅲ. 연구설계
Ⅳ. 분석결과
Ⅴ. 결론
참고문헌
Abstract

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