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논문 기본 정보

자료유형
학술저널
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대한응급의학회 대한응급의학회지 대한응급의학회지 제26권 제1호
발행연도
2015.1
수록면
22 - 29 (8page)

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Purpose: After creating a new emergency medical service in Tangalle, Sri Lanka, this analysis intends to determine the changes of satisfaction related to the facility and medical care givers. With this information, an assessment regarding the role of PCU (preliminary care unit) and the contribution of PCU is made possible. Furthermore, the baseline data can be used for further development. Methods: PCU survey was conducted before and after the establishment on site at Tangalle, Sri Lanka. Patients were surveyed based on a five point Likert scale. Patients were asked to rate their level of satisfaction with doctors, facilities, and the environment in the hospital. Results: After the establishment of PCU the number of patients increased by 270% (from 11,496 patients in Year 2011 to 31,120 patients in Year 2014). The number of patients returning home also increased from 2412 to 14,315. Prior to the establishment of PCU, the choice of visiting emergency centers was based on the following order: Kindness of doctors, quality of medical treatment, kindness of nurses. After the establishment of PCU, the choice of visiting emergency centers was changed: From ranking 7th to 2nd, cleanliness of hospital facilities. From ranking 19th to 9th, amenities. Satisfaction ratings regarding the patients’ perspective of doctors have not changed. However, the satisfaction ratings of the following have changed statistically: From ranking 9th to 2nd, admission process was simple. From ranking 8th to 3rd, PCU had proper medical devices and equipment. From 6th to 5th, received the results of tests quickly. On the other hand, the satisfaction rating for waiting time was pushed back from 7th to 10th. Conclusion: After establishment of the PCU, positive indications were: increase in the number of patients, increase in the capacity to receive patients, and increase in satisfaction with the facility. The level of satisfaction regarding the medical staff was unchanged. The level of satisfaction regarding waiting time was decreased.
#Sri Lanka #Emergency medical service #Patient satisfaction #Developing countries

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참고문헌 (18)

참고문헌 신청
Murray CJL / 2013 / Disability-adjusted life years (DALYs)for 291 diseases and injuries in 21 regions, 1990?2010: a systematic analysis for the Global Burden of Disease Study 2010 / Lancet 380:2197~2223 google schola World Health Organization Department of Injuries and Violence Prevention / 2002 / The injury chart book: A graphical overview of the global burden of injuries / World Health Organization :5 google schola WHO / 1999 / The World Bank. Reduction of maternal mortality: a joint WHO/UNFPA/UNICEF/World Bank statement / World Health Organization :15~20 google schola Jamison DT / 2006 / Disease control priorities in developing countries / World Bank Publications :1261~1263 google schola http://www.odakorea.go.kr/ODAPage_2012/T01/L02_S03.jsp google schola

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